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Cisco utbildning

Insoft Services är en av få utbildningsleverantörer inom EMEAR som erbjuder hela utbudet av Cisco-certifiering och specialiserad teknikutbildning.

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Cisco-certifieringar

Upplev en blandad inlärningsmetod som kombinerar det bästa av instruktörsledd utbildning och e-lärande i egen takt för att hjälpa dig att förbereda dig för ditt certifieringsprov.

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Cisco Learning Credits

Cisco Learning Credits (CLC) är förbetalda utbildningskuponger som löses in direkt med Cisco och som gör det enklare att planera för din framgång när du köper Ciscos produkter och tjänster.

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Cisco Fortbildning

Ciscos fortbildningsprogram erbjuder alla aktiva certifikatinnehavare flexibla alternativ för att omcertifiera genom att slutföra en mängd olika kvalificerade utbildningsartiklar.

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Cisco Digital Learning

Certifierade medarbetare är VÄRDERADE tillgångar. Utforska Ciscos officiella digitala utbildningsbibliotek för att utbilda dig själv genom inspelade sessioner.

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Partner för affärsaktivering

Cisco Business Enablement Partner Program fokuserar på att vässa affärskunskaperna hos Cisco Channel Partners och kunder.

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Cisco Kurskatalog

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Fortinet-certifieringar

Fortinet Network Security Expert (NSE) -programmet är ett utbildnings- och certifieringsprogram på åtta nivåer för att lära ingenjörer om deras nätverkssäkerhet för Fortinet FW-färdigheter och erfarenheter.

Tekniska utbildningar

Tekniska utbildningar

Insoft är erkänt som Fortinet Authorized Training Center på utvalda platser i EMEA.

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Fortinet Kurskatalog

Utforska ett brett utbud av Fortinet-scheman i olika länder samt onlinekurser.

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ATC-status

Kolla in vår ATC-status i utvalda länder i Europa.

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Fortinet Professionella tjänster

Globalt erkända team av certifierade experter hjälper dig att göra en smidigare övergång med våra fördefinierade konsult-, installations- och migreringspaket för ett brett utbud av Fortinet-produkter.

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Microsoft-utbildning

Insoft Services tillhandahåller Microsoft-utbildning i EMEAR. Vi erbjuder Microsofts tekniska utbildnings- och certifieringskurser som leds av instruktörer i världsklass.

Tekniska utbildningar

Extreme-utbildning

Lär dig exceptionella kunskaper och färdigheter i Extreme Networks.

Technische Kurse

Tekniske-certifieringar

Vi tillhandahåller omfattande läroplan för tekniska kompetensfärdigheter på certifieringsprestationen.

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Extreme Kurskatalog

Hier finden Sie alle Extreme Networks online und den von Lehrern geleiteten Kalender für den Klassenraum.

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ATP-ackreditering

Som auktoriserad utbildningspartner (ATP) säkerställer Insoft Services att du får de högsta tillgängliga utbildningsstandarderna.

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Konsultpaket

Vi erbjuder innovativt och avancerat stöd för att designa, implementera och optimera IT-lösningar.Vår kundbas inkluderar några av de största telekombolagen globalt.

Lösningar och tjänster

Globalt erkända team av certifierade experter hjälper dig att göra en smidigare övergång med våra fördefinierade konsult-, installations- och migreringspaket för ett brett utbud av Fortinet-produkter.

Om oss

Insoft Tillhandahåller auktoriserade utbildnings- och konsulttjänster för utvalda IP-leverantörer.Lär dig hur vi revolutionerar branschen.

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    • Microsoft Dynamics 365 Customer Service (MB-230T01-A)

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    Duration
    4 Dagar
    Delivery
    (Online och på plats)
    Price
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    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

    Overview

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

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