Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
Associated Certification:
Get started with Dynamics 365 Customer Insights
Get started with Dynamics 365 Customer Insights and learn how to gain insights to your customers.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you’ll:
Ingest data into Customer Insights
Customer Insights ingests data from all your different data sources and unifies them into a single customer profile. From within the customer profile, you can track data across different demographics, and identify trends based on key data you want to track.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you will:
Create a unified customer profile in Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is an intuitive and flexible customer data platform (CDP) that helps you unlock insights and build a deeper understanding of your customers. In this module, you’ll learn about creating a unified customer profile in Customer Insights.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you will:
Work with Dynamics 365 Customer Insights
Customer Insights ingests data from all of your different data sources and unifies them into a single customer profile. In this module, learn about working with Customer Insights.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you’ll:
Enrich data and predictions with Customer Insights
Enrich your data with other data sources and use AI to make predictions based on historical data.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you’ll:
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
Before attending this course, students must have:
Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.
Associated Certification:
Get started with Dynamics 365 Customer Insights
Get started with Dynamics 365 Customer Insights and learn how to gain insights to your customers.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you’ll:
Ingest data into Customer Insights
Customer Insights ingests data from all your different data sources and unifies them into a single customer profile. From within the customer profile, you can track data across different demographics, and identify trends based on key data you want to track.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you will:
Create a unified customer profile in Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is an intuitive and flexible customer data platform (CDP) that helps you unlock insights and build a deeper understanding of your customers. In this module, you’ll learn about creating a unified customer profile in Customer Insights.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you will:
Work with Dynamics 365 Customer Insights
Customer Insights ingests data from all of your different data sources and unifies them into a single customer profile. In this module, learn about working with Customer Insights.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you’ll:
Enrich data and predictions with Customer Insights
Enrich your data with other data sources and use AI to make predictions based on historical data.
This module helps prepare you for Exam MB-260: Microsoft Customer Data Platform Specialist.
Learning objectives
In this module, you’ll:
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
Before attending this course, students must have: