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Cisco utbildning

Insoft Services är en av få utbildningsleverantörer inom EMEAR som erbjuder hela utbudet av Cisco-certifiering och specialiserad teknikutbildning.

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Cisco-certifieringar

Upplev en blandad inlärningsmetod som kombinerar det bästa av instruktörsledd utbildning och e-lärande i egen takt för att hjälpa dig att förbereda dig för ditt certifieringsprov.

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Cisco Learning Credits

Cisco Learning Credits (CLC) är förbetalda utbildningskuponger som löses in direkt med Cisco och som gör det enklare att planera för din framgång när du köper Ciscos produkter och tjänster.

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Cisco Fortbildning

Ciscos fortbildningsprogram erbjuder alla aktiva certifikatinnehavare flexibla alternativ för att omcertifiera genom att slutföra en mängd olika kvalificerade utbildningsartiklar.

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Cisco Digital Learning

Certifierade medarbetare är VÄRDERADE tillgångar. Utforska Ciscos officiella digitala utbildningsbibliotek för att utbilda dig själv genom inspelade sessioner.

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Partner för affärsaktivering

Cisco Business Enablement Partner Program fokuserar på att vässa affärskunskaperna hos Cisco Channel Partners och kunder.

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Cisco Kurskatalog

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Fortinet-certifieringar

Fortinet Network Security Expert (NSE) -programmet är ett utbildnings- och certifieringsprogram på åtta nivåer för att lära ingenjörer om deras nätverkssäkerhet för Fortinet FW-färdigheter och erfarenheter.

Tekniska utbildningar

Tekniska utbildningar

Insoft är erkänt som Fortinet Authorized Training Center på utvalda platser i EMEA.

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Fortinet Kurskatalog

Utforska ett brett utbud av Fortinet-scheman i olika länder samt onlinekurser.

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ATC-status

Kolla in vår ATC-status i utvalda länder i Europa.

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Fortinet Professionella tjänster

Globalt erkända team av certifierade experter hjälper dig att göra en smidigare övergång med våra fördefinierade konsult-, installations- och migreringspaket för ett brett utbud av Fortinet-produkter.

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Microsoft-utbildning

Insoft Services tillhandahåller Microsoft-utbildning i EMEAR. Vi erbjuder Microsofts tekniska utbildnings- och certifieringskurser som leds av instruktörer i världsklass.

Tekniska utbildningar

Extreme-utbildning

Lär dig exceptionella kunskaper och färdigheter i Extreme Networks.

Technische Kurse

Tekniske-certifieringar

Vi tillhandahåller omfattande läroplan för tekniska kompetensfärdigheter på certifieringsprestationen.

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Extreme Kurskatalog

Hier finden Sie alle Extreme Networks online und den von Lehrern geleiteten Kalender für den Klassenraum.

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ATP-ackreditering

Som auktoriserad utbildningspartner (ATP) säkerställer Insoft Services att du får de högsta tillgängliga utbildningsstandarderna.

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Konsultpaket

Vi erbjuder innovativt och avancerat stöd för att designa, implementera och optimera IT-lösningar.Vår kundbas inkluderar några av de största telekombolagen globalt.

Lösningar och tjänster

Globalt erkända team av certifierade experter hjälper dig att göra en smidigare övergång med våra fördefinierade konsult-, installations- och migreringspaket för ett brett utbud av Fortinet-produkter.

Om oss

Insoft Tillhandahåller auktoriserade utbildnings- och konsulttjänster för utvalda IP-leverantörer.Lär dig hur vi revolutionerar branschen.

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    • CCEF v1.0 - Understanding Cisco Contact Center Enterprise Foundations

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    The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

     

    This class will help you:

    • Learn how to manage timely, disparate data using CCER as a reporting solution
    • Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
    • Understand the foundational components of Contact Center Enterprise solutions

    After taking this course, you should be able to:

    • Provide a high-level overview of the Cisco Contact Center portfolio
    • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
    • Describe how calls flow through PCCE using appropriate terms and naming conventions
    • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
    • Identify advanced features available within the PCCE solution
    • Introduction to CCE
    • Cisco Contact Center Basics
    • Cisco Contact Center Fundamentals
    • Functionality of PCCE Components
    • Public Switched Telephone Network (PSTN) and Voice Gateways
    • Cisco Unified Border Element (CUBE)
    • Terms and Naming Conventions Used in CCE
    • CCE Access Environment
    • CCE Routing Configuration
    • Access Tools Available in CCE
    • Single Pane of Glass (SPOG)
    • Cisco Intelligent Contact Management (ICM) Configuration Manager
    • Discovering CCE Features Beyond Default
    • Agent Management
    • Agent Efficiency

     

    Lab outline

    • This class does not have any labs.
    • Account and project managers
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments
    • Technical sales

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
    • Working knowledge of Unified Communications Manager and Voice Gateways
    • Basic understanding of IP networks

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • CCNA®
    • Understanding Cisco Foundation Collaborations (CLFNDU)
    Overview

    The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

     

    This class will help you:

    • Learn how to manage timely, disparate data using CCER as a reporting solution
    • Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
    • Understand the foundational components of Contact Center Enterprise solutions

    After taking this course, you should be able to:

    • Provide a high-level overview of the Cisco Contact Center portfolio
    • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
    • Describe how calls flow through PCCE using appropriate terms and naming conventions
    • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
    • Identify advanced features available within the PCCE solution
    • Introduction to CCE
    • Cisco Contact Center Basics
    • Cisco Contact Center Fundamentals
    • Functionality of PCCE Components
    • Public Switched Telephone Network (PSTN) and Voice Gateways
    • Cisco Unified Border Element (CUBE)
    • Terms and Naming Conventions Used in CCE
    • CCE Access Environment
    • CCE Routing Configuration
    • Access Tools Available in CCE
    • Single Pane of Glass (SPOG)
    • Cisco Intelligent Contact Management (ICM) Configuration Manager
    • Discovering CCE Features Beyond Default
    • Agent Management
    • Agent Efficiency

     

    Lab outline

    • This class does not have any labs.
    • Account and project managers
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments
    • Technical sales

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
    • Working knowledge of Unified Communications Manager and Voice Gateways
    • Basic understanding of IP networks

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • CCNA®
    • Understanding Cisco Foundation Collaborations (CLFNDU)
      Datum
    • ` 2 Dec, 2024
    • ` 30 Dec, 2024
    • ` 27 Jan, 2025
    • ` 24 Feb, 2025
    • ` 24 Mar, 2025
    • ` 21 Apr, 2025

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