insoft

Cisco-opplæring

Insoft Services er en av få opplæringsleverandører i EMEAR som tilbyr hele spekteret av Cisco-sertifisering og spesialisert teknologiopplæring.

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Cisco Sertifisering

Opplev en blandet læringstilnærming som kombinerer det beste av instruktørledet opplæring og e-læring i eget tempo for å hjelpe deg med å forberede deg til sertifiseringseksamen.

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Cisco Learning Credits

Cisco Learning Credits (CLC) er forhåndsbetalte opplæringskuponger innløst direkte med Cisco som gjør planleggingen for suksessen din enklere når du kjøper Cisco-produkter og -tjenester.

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Etterutdanning

Cisco Continuing Education Program tilbyr alle aktive sertifiseringsinnehavere fleksible alternativer for å resertifisere ved å fullføre en rekke kvalifiserte opplæringselementer.

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Cisco Digital Learning

Sertifiserte ansatte er verdsatte eiendeler. Utforsk Ciscos offisielle digitale læringsbibliotek for å utdanne deg gjennom innspilte økter.

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Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på å skjerpe forretningsferdighetene til Cisco Channel Partners og kunder.

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Cisco opplæringskatalog

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Fortinet Sertifisering

Fortinet Network Security Expert (NSE)-programmet er et opplærings- og sertifiseringsprogram på åtte nivåer for å lære ingeniører om nettverkssikkerheten for Fortinet FW-ferdigheter og -erfaring.

Tekniske kurs

Fortinet-opplæring

Insoft er anerkjent som Fortinet Autorisert Opplæringssenter på utvalgte steder i EMEA.

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Fortinet opplæringskatalog

Utforsk et bredt utvalg av Fortinet Schedule på tvers av forskjellige land så vel som online kurs.

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ATC-status

Sjekk atc-statusen vår på tvers av utvalgte land i Europa.

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Pakker for Fortinet-tjenester

Insoft Services har utviklet en spesifikk løsning for å effektivisere og forenkle prosessen med å installere eller migrere til Fortinet-produkter.

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Microsoft-opplæring

Insoft Services gir Microsoft opplæring i EMEAR. Vi tilbyr Microsofts tekniske opplærings- og sertifiseringskurs som ledes av instruktører i verdensklasse.

Tekniske kurs

Extreme-opplæring

Lær eksepsjonell kunnskap og ferdigheter i ekstreme nettverk.

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Teknisk sertifisering

Vi tilbyr omfattende læreplan over tekniske kompetanseferdigheter om sertifiseringsprestasjonen.

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Extreme opplæringskatalog

Tekniske kurs

ATP-akkreditering

Som autorisert opplæringspartner (ATP) sørger Insoft Services for at du får de høyeste utdanningsstandardene som er tilgjengelige.

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Løsninger og tjenester

Vi tilbyr innovativ og avansert støtte for design, implementering og optimalisering av IT-løsninger. Vår kundebase inkluderer noen av de største Telcos globalt.

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Globalt anerkjent team av sertifiserte eksperter hjelper deg med å gjøre en jevnere overgang med våre forhåndsdefinerte konsulent-, installasjons- og migrasjonspakker for et bredt spekter av Fortinet-produkter.

Om oss

Insoft Tilbyr autoriserte opplærings- og konsulenttjenester for utvalgte IP-leverandører. Finn ut hvordan vi revolusjonerer bransjen.

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    • SVC201 - Service Cloud Essentials for Managers

    Enroll Now
    Duration
    2 Dager
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørsel
    The SVC201 - Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting. The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.  

    What you will learn:

    • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your teams needs
    • Establish productivity tools using recommended practices to make your team more efficient and accurate
    • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
    • Create reports and dashboards to gain insight into your teams performance

    Service Cloud Overview

    • Your Service Organization
    • Service Cloud Overview
    • Service Cloud Use Cases

     

    Managing the Case Lifecycle from Creation to Closure

    • Support Channels
    • New Cases
    • Existing Cases

     

    Knowledge

    • Resolve a Case Using Knowledge
    • Create a Knowledge Article

     

    Automate Case Management

    • Case Capture
    • Predefined Communication
    • Case Assignment and Escalation
    • Notification

     

    Agent Productivity Tools

    • Console for Service
    • Live Agent
    • SoftPhone

     

    Self-Service Support

    • Communities

     

    Collaborate Using Chatter

    • Your Profile
    • Chatter Groups

     

    Track Your Business with Reporting

    • Reports
    • Dashboards
    • Mobile Reporting in Salesforce1

    The SVC201 - Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

    Overview
    The SVC201 - Service Cloud Essentials for Managers course provides you with hands-on experience overseeing the deployment of the Salesforce Service Cloud. In this two-day course, you will learn to facilitate collaboration among agents and customers, for customer self-service and case deflection, multi-channel support of incoming cases, case management, case workflow automation, and support-related analytics and reporting. The Salesforce Service Cloud helps managers establish and maintain solutions for call center CRM and customer self-service.  

    What you will learn:

    • Advise your Salesforce Administrator on how to set up Salesforce Service Cloud to best meet your teams needs
    • Establish productivity tools using recommended practices to make your team more efficient and accurate
    • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and customers
    • Create reports and dashboards to gain insight into your teams performance

    Service Cloud Overview

    • Your Service Organization
    • Service Cloud Overview
    • Service Cloud Use Cases

     

    Managing the Case Lifecycle from Creation to Closure

    • Support Channels
    • New Cases
    • Existing Cases

     

    Knowledge

    • Resolve a Case Using Knowledge
    • Create a Knowledge Article

     

    Automate Case Management

    • Case Capture
    • Predefined Communication
    • Case Assignment and Escalation
    • Notification

     

    Agent Productivity Tools

    • Console for Service
    • Live Agent
    • SoftPhone

     

    Self-Service Support

    • Communities

     

    Collaborate Using Chatter

    • Your Profile
    • Chatter Groups

     

    Track Your Business with Reporting

    • Reports
    • Dashboards
    • Mobile Reporting in Salesforce1

    The SVC201 - Service Cloud Essentials for Managers course is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed. However, it is strongly recommended that all students study the online Salesforce CRM Getting Started Workbook.

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    18 results

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