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The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
This class will help you:
After taking this course, you should be able to:
Lab outline
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
This class will help you:
After taking this course, you should be able to:
Lab outline
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
16 Dec - 19 Dec, 2024
13 Jan - 16 Jan, 2025
10 Feb - 13 Feb, 2025
10 Mar - 13 Mar, 2025
7 Apr - 10 Apr, 2025
5 May - 8 May, 2025
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31 Mar - 3 Apr, 2025
28 Apr - 1 May, 2025
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3 Feb - 6 Feb, 2025
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31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
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3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
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21 Apr - 25 Apr, 2025
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30 Dec - 3 Jan, 2025
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21 Apr - 25 Apr, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
2 Dec - 4 Dec, 2024
30 Dec - 1 Jan, 2025
27 Jan - 29 Jan, 2025
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24 Mar - 26 Mar, 2025
21 Apr - 23 Apr, 2025