insoft

Formazione Cisco

Insoft Services è uno dei pochi fornitori di formazione in EMEAR a offrire una gamma completa di certificazione Cisco e formazione tecnologica specializzata.

Dettagli

Certificazioni Cisco

Sperimenta un approccio di apprendimento misto che combina il meglio della formazione con istruttore e dell'e-learning autogestito per aiutarti a prepararti per l'esame di certificazione.

Dettagli

Cisco Learning Credits

I Cisco Learning Credits (CLC) sono voucher di formazione prepagati riscattati direttamente con Cisco che semplificano la pianificazione del successo durante l'acquisto di prodotti e servizi Cisco.

Dettagli

Formazione Continua

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

Dettagli

Cisco Digital Learning

Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

Dettagli

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

Dettagli

Catalogo Cisco

Dettagli

Certificazioni Fortinet

Il programma Fortinet Network Security Expert (NSE) è un programma di formazione e certificazione di otto livelli per insegnare agli ingegneri la sicurezza della loro rete per le competenze e l'esperienza di Fortinet FW.

Dettagli

Corsi di formazione tecnica

Insoft è riconosciuto come Fortinet Authorized Training Center in sedi selezionate in tutta l'EMEA.

Corsi tecnici

Catalogo Fortinet

Esplora un'ampia varietà di programmi Fortinet in diversi paesi e corsi online.

Dettagli

Stato ATC

Controlla il nostro stato ATC in tutti i paesi selezionati in Europa.

Dettagli

Fortinet Servizi Professionale

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Dettagli

Catalogo Microsoft

Insoft Services fornisce formazione Microsoft in EMEAR. Offriamo corsi di formazione tecnica e certificazione Microsoft guidati da istruttori di livello mondiale.

Corsi tecnici

Corsi di formazione

Impara conoscenze e abilità eccezionali di Extreme Networks.Find all the Extreme Networks online and instructor led class room based calendar here.

Corsi tecnici

Certificazioni Extreme

Forniamo un curriculum completo di competenze tecniche sul conseguimento della certificazione.

Dettagli

Catalogo Extreme

Dettagli

Accreditamento ATP

In qualità di partner di formazione autorizzato (ATP), Insoft Services garantisce che tu riceva i più alti standard di istruzione disponibili.

Dettagli

Pacchetti di consulenza

Forniamo un supporto innovativo e avanzato per la progettazione, l'implementazione e l'ottimizzazione delle soluzioni IT.La nostra base di clienti comprende alcune delle più grandi telco a livello globale.

Soluzioni & Servizi

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Chi siamo

Insoft fornisce servizi di formazione e consulenza autorizzati per fornitori IP selezionati.Scopri come stiamo rivoluzionando il settore.

Dettagli
  • +39 02 8704 5199
  • Prenota ora

    • CCEF v1.0 - Understanding Cisco Contact Center Enterprise Foundations

    Enroll Now
    Duration
    1 Giorno
    Delivery
    (Online e in loco)
    Price
    Prezzo su richiesta
      

    10 excl. VAT

    The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

     

    This class will help you:

    • Learn how to manage timely, disparate data using CCER as a reporting solution
    • Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
    • Understand the foundational components of Contact Center Enterprise solutions

    After taking this course, you should be able to:

    • Provide a high-level overview of the Cisco Contact Center portfolio
    • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
    • Describe how calls flow through PCCE using appropriate terms and naming conventions
    • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
    • Identify advanced features available within the PCCE solution
    • Introduction to CCE
    • Cisco Contact Center Basics
    • Cisco Contact Center Fundamentals
    • Functionality of PCCE Components
    • Public Switched Telephone Network (PSTN) and Voice Gateways
    • Cisco Unified Border Element (CUBE)
    • Terms and Naming Conventions Used in CCE
    • CCE Access Environment
    • CCE Routing Configuration
    • Access Tools Available in CCE
    • Single Pane of Glass (SPOG)
    • Cisco Intelligent Contact Management (ICM) Configuration Manager
    • Discovering CCE Features Beyond Default
    • Agent Management
    • Agent Efficiency

     

    Lab outline

    • This class does not have any labs.
    • Account and project managers
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments
    • Technical sales

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
    • Working knowledge of Unified Communications Manager and Voice Gateways
    • Basic understanding of IP networks

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • CCNA®
    • Understanding Cisco Foundation Collaborations (CLFNDU)
    Overview

    The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

     

    This class will help you:

    • Learn how to manage timely, disparate data using CCER as a reporting solution
    • Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
    • Understand the foundational components of Contact Center Enterprise solutions

    After taking this course, you should be able to:

    • Provide a high-level overview of the Cisco Contact Center portfolio
    • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
    • Describe how calls flow through PCCE using appropriate terms and naming conventions
    • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
    • Identify advanced features available within the PCCE solution
    • Introduction to CCE
    • Cisco Contact Center Basics
    • Cisco Contact Center Fundamentals
    • Functionality of PCCE Components
    • Public Switched Telephone Network (PSTN) and Voice Gateways
    • Cisco Unified Border Element (CUBE)
    • Terms and Naming Conventions Used in CCE
    • CCE Access Environment
    • CCE Routing Configuration
    • Access Tools Available in CCE
    • Single Pane of Glass (SPOG)
    • Cisco Intelligent Contact Management (ICM) Configuration Manager
    • Discovering CCE Features Beyond Default
    • Agent Management
    • Agent Efficiency

     

    Lab outline

    • This class does not have any labs.
    • Account and project managers
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments
    • Technical sales

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
    • Working knowledge of Unified Communications Manager and Voice Gateways
    • Basic understanding of IP networks

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • CCNA®
    • Understanding Cisco Foundation Collaborations (CLFNDU)
      Programma
    • ` 2 Dec, 2024
    • ` 30 Dec, 2024
    • ` 27 Jan, 2025
    • ` 24 Feb, 2025
    • ` 24 Mar, 2025
    • ` 21 Apr, 2025

    Follow Up Courses

    Filtra
    Categoria

    Order A-Z

    Order Z-A

    95 results

    • DCFNDU v1.1 - Understanding Cisco Data Center Foundations
      5 Giorni

      2 Dec - 6 Dec, 2024

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      Price on Request
      Book Now

    • CLFNDU v1.2 - Understanding Cisco Collaboration Foundations
      5 Giorni

      9 Dec - 13 Dec, 2024

      6 Jan - 10 Jan, 2025

      3 Feb - 7 Feb, 2025

      3 Mar - 7 Mar, 2025

      31 Mar - 4 Apr, 2025

      28 Apr - 2 May, 2025

      Price on Request
      Book Now

    • SPCNI v1.0 – Designing and Implementing Cisco Service Provider Cloud Network Infrastructure
      5 Giorni

      9 Dec - 13 Dec, 2024

      6 Jan - 10 Jan, 2025

      3 Feb - 7 Feb, 2025

      3 Mar - 7 Mar, 2025

      31 Mar - 4 Apr, 2025

      28 Apr - 2 May, 2025

      Price on Request
      Book Now

    • Cisco XDR Security Operations
      3 Giorni

      16 Dec - 18 Dec, 2024

      13 Jan - 15 Jan, 2025

      10 Feb - 12 Feb, 2025

      10 Mar - 12 Mar, 2025

      7 Apr - 9 Apr, 2025

      5 May - 7 May, 2025

      Price on Request
      Book Now

    • DEVCOR v2.0 – Developing Applications Using Cisco Core Platforms and APIs
      5 Giorni

      9 Dec - 13 Dec, 2024

      6 Jan - 10 Jan, 2025

      3 Feb - 7 Feb, 2025

      3 Mar - 7 Mar, 2025

      31 Mar - 4 Apr, 2025

      28 Apr - 2 May, 2025

      Price on Request
      Book Now

    • DCCOR v1.3 - Implementing and Operating Cisco Data Center Core Technologies
      5 Giorni

      2 Dec - 6 Dec, 2024

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      Price on Request
      Book Now

    • CLCOR v1.3 – Implementing and Operating Cisco Collaboration Core Technologies
      5 Giorni

      9 Dec - 13 Dec, 2024

      6 Jan - 10 Jan, 2025

      3 Feb - 7 Feb, 2025

      3 Mar - 7 Mar, 2025

      31 Mar - 4 Apr, 2025

      28 Apr - 2 May, 2025

      Price on Request
      Book Now

    • SWSA v3.0 - Securing the Web with Cisco Web Security Appliance
      2 Giorni

      9 Dec - 10 Dec, 2024

      6 Jan - 7 Jan, 2025

      3 Feb - 4 Feb, 2025

      3 Mar - 4 Mar, 2025

      31 Mar - 1 Apr, 2025

      28 Apr - 29 Apr, 2025

      Price on Request
      Book Now

    • ENARSI v1.0 - Implementing Cisco Enterprise Advanced Routing and Services
      5 Giorni

      9 Dec - 13 Dec, 2024

      6 Jan - 10 Jan, 2025

      3 Feb - 7 Feb, 2025

      3 Mar - 7 Mar, 2025

      31 Mar - 4 Apr, 2025

      28 Apr - 2 May, 2025

      Price on Request
      Book Now

    • ENSLD v2.0 - Designing Cisco Enterprise Networks
      5 Giorni

      2 Dec - 6 Dec, 2024

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      Price on Request
      Book Now

    Know someone who´d be interested in this course?
    Let them know...

    Use the hashtag #InsoftLearning to talk about this course and find students like you on social media.