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The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
2 Dec, 2024
30 Dec, 2024
27 Jan, 2025
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31 Mar - 2 Apr, 2025
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31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
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27 Jan - 31 Jan, 2025
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21 Apr - 25 Apr, 2025
9 Dec - 12 Dec, 2024
6 Jan - 9 Jan, 2025
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31 Mar - 3 Apr, 2025
28 Apr - 1 May, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
9 Dec - 11 Dec, 2024
6 Jan - 8 Jan, 2025
3 Feb - 5 Feb, 2025
3 Mar - 5 Mar, 2025
31 Mar - 2 Apr, 2025
28 Apr - 30 Apr, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025