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The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
16 Dec - 18 Dec, 2024
13 Jan - 15 Jan, 2025
10 Feb - 12 Feb, 2025
10 Mar - 12 Mar, 2025
7 Apr - 9 Apr, 2025
5 May - 7 May, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
9 Dec - 10 Dec, 2024
6 Jan - 7 Jan, 2025
3 Feb - 4 Feb, 2025
3 Mar - 4 Mar, 2025
31 Mar - 1 Apr, 2025
28 Apr - 29 Apr, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025