Duration
Delivery 
Price The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents.
Lab outline
The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents.
Lab outline
20 Jan - 24 Jan, 2025
17 Feb - 21 Feb, 2025
17 Mar - 21 Mar, 2025
14 Apr - 18 Apr, 2025
12 May - 16 May, 2025
20 Jan - 21 Jan, 2025
17 Feb - 18 Feb, 2025
17 Mar - 18 Mar, 2025
14 Apr - 15 Apr, 2025
12 May - 13 May, 2025
30 Dec - 2 Jan, 2025
27 Jan - 30 Jan, 2025
24 Feb - 27 Feb, 2025
24 Mar - 27 Mar, 2025
21 Apr - 24 Apr, 2025
19 May - 22 May, 2025
20 Jan - 23 Jan, 2025
17 Feb - 20 Feb, 2025
17 Mar - 20 Mar, 2025
14 Apr - 17 Apr, 2025
12 May - 15 May, 2025
20 Jan - 23 Jan, 2025
17 Feb - 20 Feb, 2025
17 Mar - 20 Mar, 2025
14 Apr - 17 Apr, 2025
12 May - 15 May, 2025
20 Jan - 22 Jan, 2025
17 Feb - 19 Feb, 2025
17 Mar - 19 Mar, 2025
14 Apr - 16 Apr, 2025
12 May - 14 May, 2025
20 Jan - 21 Jan, 2025
17 Feb - 18 Feb, 2025
17 Mar - 18 Mar, 2025
14 Apr - 15 Apr, 2025
12 May - 13 May, 2025
6 Jan - 8 Jan, 2025
3 Feb - 5 Feb, 2025
3 Mar - 5 Mar, 2025
31 Mar - 2 Apr, 2025
28 Apr - 30 Apr, 2025
26 May - 28 May, 2025
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 1 Jan, 2025
27 Jan - 29 Jan, 2025
24 Feb - 26 Feb, 2025
24 Mar - 26 Mar, 2025
21 Apr - 23 Apr, 2025
19 May - 21 May, 2025