During this course, students will learn:

• What is DevOps and who needs it
• Goals and business benefits of DevOps
• How DevOps fits with ITIL 4
• Changes required for DevOps
  • Changes to job roles, culture, skills, metrics
  • Changes to processes
  • Changes to tools, infrastructure and technology
• DevOps principles and techniques
  • Continuous Integration/Continuous Delivery/Continuous Deployment
  • The Three Ways (Flow, Feedback, Continuous Learning)
• How to begin the DevOps journey
• Where to start and how to scale
• DevOps maturity models
• Prepare for the EXIN DevOps Professional Exam

Module 1: DevOps Adoption

• Describe the basic reasons for DevOps adoption
• DevOps myths
• History of DevOps
• Bi-model IT
• Introduction to Agile.
• Principles of the Three Ways

Module 2: Culture and People

• Focus on business outcomes
• Explain how the several DevOps roles work together to add value to the business
• Explain the differences between I-shape, T-shape and E-shape in relationship to DevOps
• Explain how to integrate operations into the daily work of development

Module 3: DevOps Principles and Concepts

• Infrastructure as code
• Immutable vs mutable servers
• Cloud concepts
• Microservices versus monolithic services
• Configuration management practice
• Service level management practice

Module 4: The First Way: The Technical Practice of Flow

• Visualizing work
• Kanban, handoff reduction, waste reduction
• Deployment pipeline
• Continuous Integration/Continuous Delivery (CI/CD)
• Software development and management practice
• Automated testing
• Deployment management practice
• Release management practice

Module 5: The Second Way: Feedback

• Feedback loops, swarming, andon
• Telemetry
• Hypothesis-driven development
• Code review techniques
• Launch readiness
• Low-risk releases

Module 6: The Third Way: Continuous Leaning and Experimentation

• Explain how continual improvement helps an organization
• Understand and conduct a blameless post-mortem
• Differentiate between the several Simian Army Monkey types to improve learning
• Explain how injection of production failure creates resilience
• Explain when to use game days
• Explain Kaizen Blitz

Module 7: Information Security, Change Enablement, and Governance

Module 8: Where to Start

• Assessments
• Pilots
• Agile/Scrum/Kanban

• Senior IT managers (CIO/CTO), IT development staff, IT operations staff, IT process owners, business managers, business process owners
• Individuals who require an understanding of DevOps and how it can contribute to business success within an organization
• IT professionals and teams implementing DevOps

Before attending this course, students should have the following:

• Understanding of Agile software development (beneficial, but not required)
• Understanding of ITIL 4 framework (beneficial, but not required)
• The official reference to the examination: The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations by Gene Kim, Jez Humble, Patrick Debois, John Willis (recommended for all students)