Cisco træning

Insoft Services er en af de få uddannelsesudbydere i EMEAR, der tilbyder hele spektret af Cisco-certificering og specialiseret teknologiuddannelse.

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Cisco-certificeringer

Oplev en blandet læringsmetode, der kombinerer det bedste fra instruktørstyret træning og e-læring i eget tempo for at hjælpe dig med at forberede dig til din certificeringseksamen.

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Cisco Learning Credits

Cisco Learning Credits (CLCs) er forudbetalte træningskuponer, der indløses direkte med Cisco, og som gør det nemmere at planlægge din succes, når du køber Cisco-produkter og -tjenester.

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Cisco Efteruddannelse

Cisco Continuing Education Program tilbyder alle aktive certificeringsindehavere fleksible muligheder for at gencertificere ved at gennemføre en række kvalificerede træningselementer.

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Cisco Digital Learning

Certificerede medarbejdere er VÆRDSATTE aktiver. Udforsk Ciscos officielle digitale læringsbibliotek for at uddanne dig selv gennem optagede sessioner.

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Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på at skærpe Cisco Channel Partners og kunders forretningsmæssige færdigheder.

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Cisco kursuskatalog

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Fortinet-certificeringer

Fortinet Network Security Expert (NSE) -programmet er et otte-niveau uddannelses- og certificeringsprogram for at undervise ingeniører i deres netværkssikkerhed for Fortinet FW-færdigheder og erfaring.

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Fortinet træning

Insoft er anerkendt som Autoriseret Fortinet Training Center på udvalgte steder på tværs af EMEA.

Tekniske kurser

Fortinet kursuskatalog

Udforsk hele Fortinet-træningskataloget. Programmet omfatter en bred vifte af selvstændige og instruktørledede kurser.

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ATC-status

Tjek vores ATC-status på tværs af udvalgte lande i Europa.

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Fortinet Professionelle Services

Globalt anerkendte team af certificerede eksperter hjælper dig med at gøre en mere jævn overgang med vores foruddefinerede konsulent-, installations- og migreringspakker til en lang række Fortinet-produkter.

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Microsoft træning

Insoft Services tilbyder Microsoft-undervisning i EMEAR. Vi tilbyder Microsoft tekniske kurser og certificeringskurser, der ledes af instruktører i verdensklasse.

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Extreme træning

Find all the Extreme Networks online and instructor led class room based calendar here.

Tekniske kurser

Tekniske certificeringer

Vi leverer omfattende læseplan for tekniske kompetencefærdigheder på certificeringspræstationen.

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Extreme kursuskatalog

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ATP-akkreditering

Som autoriseret uddannelsespartner (ATP) sikrer Insoft Services, at du får de højeste uddannelsesstandarder, der findes.

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Løsninger og tjenester

Vi leverer innovativ og avanceret support til design, implementering og optimering af IT-løsninger. Vores kundebase omfatter nogle af de største Telcos globalt.

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Globalt anerkendte team af certificerede eksperter hjælper dig med at gøre en mere jævn overgang med vores foruddefinerede konsulent-, installations- og migreringspakker til en lang række Fortinet-produkter.

Om os

Insoft tilbyder autoriseret uddannelses- og konsulentbistand til udvalgte IP-leverandører. Få mere at vide om, hvordan vi revolutionerer branchen.

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  • +45 32 70 99 90
  • CCECE v1.0 - Implementing Cisco Contact Center Enterprise Chat and Email

    Duration
    4 Dage
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørgsel
      

    36 excl. VAT

    The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents.

    • Deploying Cisco Enterprise Chat and Email
    • ECE General administration
    • Cisco ECE Email administration
    • Cisco ECE Chat administration
    • Cisco Enterprise Chat and Email features

    Lab outline

    • Navigate CCE discovery architecture and components
    • Navigate ECE and CCE discovery architecture and components
    • Navigate ECE Email and Cisco Finesse integration
    • Add and Import CCE Resources into ECE
    • Personalize the Email Trail
    • Build a Department Workflow
    • Build CCE Script for Email
    • Agent Verification of Email
    • Configure and Verify Chat Operation
    • Customize Chat
    • Explore Reporting for ECE
    • Support Single Sign On (SSO) for ECE
    • Troubleshoot ECE
    • Deployment engineers
    • Strong knowledge of computer networking components: Windows A/D, SQL
    • Strong understanding of IP networks
    • Advanced experience administering Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise

    The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps required to prepare and configure both Cisco Packaged Contact Center Enterprise (PCCE) and ECE environments for integration, as well as gain experience with the operation and administration tasks required for initial ECE deployment. Additionally, you will experience ongoing system administration tasks such as enabling Single Sign-On (SSO), importing objects, preparing queues and workflows, using the scripting tool, generating reports, and enabling system logs for troubleshooting. Finally, you will also learn how to implement features that enhance ECE operations for Agents.

    • Deploying Cisco Enterprise Chat and Email
    • ECE General administration
    • Cisco ECE Email administration
    • Cisco ECE Chat administration
    • Cisco Enterprise Chat and Email features

    Lab outline

    • Navigate CCE discovery architecture and components
    • Navigate ECE and CCE discovery architecture and components
    • Navigate ECE Email and Cisco Finesse integration
    • Add and Import CCE Resources into ECE
    • Personalize the Email Trail
    • Build a Department Workflow
    • Build CCE Script for Email
    • Agent Verification of Email
    • Configure and Verify Chat Operation
    • Customize Chat
    • Explore Reporting for ECE
    • Support Single Sign On (SSO) for ECE
    • Troubleshoot ECE
    • Deployment engineers
    • Strong knowledge of computer networking components: Windows A/D, SQL
    • Strong understanding of IP networks
    • Advanced experience administering Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
      Kommende datoer
    • ` 25 Nov - 28 Nov, 2024
    • ` 23 Dec - 26 Dec, 2024
    • ` 20 Jan - 23 Jan, 2025
    • ` 17 Feb - 20 Feb, 2025
    • ` 17 Mar - 20 Mar, 2025
    • ` 14 Apr - 17 Apr, 2025

    Follow Up Courses

    Filtrer
    • 5 Dage

      25 Nov - 29 Nov, 2024

      23 Dec - 27 Dec, 2024

      20 Jan - 24 Jan, 2025

      17 Feb - 21 Feb, 2025

      17 Mar - 21 Mar, 2025

      14 Apr - 18 Apr, 2025

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    • 2 Dage

      25 Nov - 26 Nov, 2024

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      20 Jan - 21 Jan, 2025

      17 Feb - 18 Feb, 2025

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    • 4 Dage

      9 Dec - 12 Dec, 2024

      6 Jan - 9 Jan, 2025

      3 Feb - 6 Feb, 2025

      3 Mar - 6 Mar, 2025

      31 Mar - 3 Apr, 2025

      28 Apr - 1 May, 2025

      Price on Request
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    • 4 Dage

      25 Nov - 28 Nov, 2024

      23 Dec - 26 Dec, 2024

      20 Jan - 23 Jan, 2025

      17 Feb - 20 Feb, 2025

      17 Mar - 20 Mar, 2025

      14 Apr - 17 Apr, 2025

      Price on Request
      Book Now
    • 4 Dage

      25 Nov - 28 Nov, 2024

      23 Dec - 26 Dec, 2024

      20 Jan - 23 Jan, 2025

      17 Feb - 20 Feb, 2025

      17 Mar - 20 Mar, 2025

      14 Apr - 17 Apr, 2025

      Price on Request
      Book Now
    • 3 Dage

      25 Nov - 27 Nov, 2024

      23 Dec - 25 Dec, 2024

      20 Jan - 22 Jan, 2025

      17 Feb - 19 Feb, 2025

      17 Mar - 19 Mar, 2025

      14 Apr - 16 Apr, 2025

      Price on Request
      Book Now
    • 2 Dage

      25 Nov - 26 Nov, 2024

      23 Dec - 24 Dec, 2024

      20 Jan - 21 Jan, 2025

      17 Feb - 18 Feb, 2025

      17 Mar - 18 Mar, 2025

      14 Apr - 15 Apr, 2025

      Price on Request
      Book Now
    • 3 Dage

      2 Dec - 4 Dec, 2024

      30 Dec - 1 Jan, 2025

      27 Jan - 29 Jan, 2025

      24 Feb - 26 Feb, 2025

      24 Mar - 26 Mar, 2025

      21 Apr - 23 Apr, 2025

      Price on Request
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    • 5 Dage

      16 Dec - 20 Dec, 2024

      13 Jan - 17 Jan, 2025

      10 Feb - 14 Feb, 2025

      10 Mar - 14 Mar, 2025

      7 Apr - 11 Apr, 2025

      5 May - 9 May, 2025

      Price on Request
      Book Now
    • 3 Dage

      9 Dec - 11 Dec, 2024

      6 Jan - 8 Jan, 2025

      3 Feb - 5 Feb, 2025

      3 Mar - 5 Mar, 2025

      31 Mar - 2 Apr, 2025

      28 Apr - 30 Apr, 2025

      Price on Request
      Book Now

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