Cisco utbildning

Insoft Services är en av få utbildningsleverantörer inom EMEAR som erbjuder hela utbudet av Cisco-certifiering och specialiserad teknikutbildning.

Läs mer

Cisco-certifieringar

Upplev en blandad inlärningsmetod som kombinerar det bästa av instruktörsledd utbildning och e-lärande i egen takt för att hjälpa dig att förbereda dig för ditt certifieringsprov.

Läs mer

Cisco Learning Credits

Cisco Learning Credits (CLC) är förbetalda utbildningskuponger som löses in direkt med Cisco och som gör det enklare att planera för din framgång när du köper Ciscos produkter och tjänster.

Läs mer

Cisco Fortbildning

Ciscos fortbildningsprogram erbjuder alla aktiva certifikatinnehavare flexibla alternativ för att omcertifiera genom att slutföra en mängd olika kvalificerade utbildningsartiklar.

Läs mer

Cisco Digital Learning

Certifierade medarbetare är VÄRDERADE tillgångar. Utforska Ciscos officiella digitala utbildningsbibliotek för att utbilda dig själv genom inspelade sessioner.

Läs mer

Partner för affärsaktivering

Cisco Business Enablement Partner Program fokuserar på att vässa affärskunskaperna hos Cisco Channel Partners och kunder.

Läs mer

Cisco Kurskatalog

Läs mer

Fortinet-certifieringar

Fortinet Network Security Expert (NSE) -programmet är ett utbildnings- och certifieringsprogram på åtta nivåer för att lära ingenjörer om deras nätverkssäkerhet för Fortinet FW-färdigheter och erfarenheter.

Tekniska utbildningar

Tekniska utbildningar

Insoft är erkänt som Fortinet Authorized Training Center på utvalda platser i EMEA.

Läs mer

Fortinet Kurskatalog

Utforska ett brett utbud av Fortinet-scheman i olika länder samt onlinekurser.

Läs mer

ATC-status

Kolla in vår ATC-status i utvalda länder i Europa.

Läs mer

Fortinet Professionella tjänster

Globalt erkända team av certifierade experter hjälper dig att göra en smidigare övergång med våra fördefinierade konsult-, installations- och migreringspaket för ett brett utbud av Fortinet-produkter.

Läs mer

Microsoft-utbildning

Insoft Services tillhandahåller Microsoft-utbildning i EMEAR. Vi erbjuder Microsofts tekniska utbildnings- och certifieringskurser som leds av instruktörer i världsklass.

Tekniska utbildningar

Extreme-utbildning

Lär dig exceptionella kunskaper och färdigheter i Extreme Networks.

Technische Kurse

Tekniske-certifieringar

Vi tillhandahåller omfattande läroplan för tekniska kompetensfärdigheter på certifieringsprestationen.

Läs mer

Extreme Kurskatalog

Hier finden Sie alle Extreme Networks online und den von Lehrern geleiteten Kalender für den Klassenraum.

Läs mer

ATP-ackreditering

Som auktoriserad utbildningspartner (ATP) säkerställer Insoft Services att du får de högsta tillgängliga utbildningsstandarderna.

Läs mer

Konsultpaket

Vi erbjuder innovativt och avancerat stöd för att designa, implementera och optimera IT-lösningar.Vår kundbas inkluderar några av de största telekombolagen globalt.

Lösningar och tjänster

Globalt erkända team av certifierade experter hjälper dig att göra en smidigare övergång med våra fördefinierade konsult-, installations- och migreringspaket för ett brett utbud av Fortinet-produkter.

Om oss

Insoft Tillhandahåller auktoriserade utbildnings- och konsulttjänster för utvalda IP-leverantörer.Lär dig hur vi revolutionerar branschen.

Läs mer
  • +46 8 502 431 88
  • CCER v1.0 - Reporting Cisco Contact Center Enterprise

    Duration
    2 Dagar
    Delivery
    (Online och på plats)
    Price
    Pris på begäran
      

    18 excl. VAT

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)
      Datum
    • ` 30 Dec - 31 Dec, 2024
    • ` 27 Jan - 28 Jan, 2025
    • ` 24 Feb - 25 Feb, 2025
    • ` 24 Mar - 25 Mar, 2025
    • ` 21 Apr - 22 Apr, 2025
    • ` 19 May - 20 May, 2025

    Follow Up Courses

    Filtrera
    • 5 Dagar

      20 Jan - 24 Jan, 2025

      17 Feb - 21 Feb, 2025

      17 Mar - 21 Mar, 2025

      14 Apr - 18 Apr, 2025

      12 May - 16 May, 2025

      Price on Request
      Book Now
    • 2 Dagar

      20 Jan - 21 Jan, 2025

      17 Feb - 18 Feb, 2025

      17 Mar - 18 Mar, 2025

      14 Apr - 15 Apr, 2025

      12 May - 13 May, 2025

      Price on Request
      Book Now
    • 4 Dagar

      30 Dec - 2 Jan, 2025

      27 Jan - 30 Jan, 2025

      24 Feb - 27 Feb, 2025

      24 Mar - 27 Mar, 2025

      21 Apr - 24 Apr, 2025

      19 May - 22 May, 2025

      Price on Request
      Book Now
    • 4 Dagar

      20 Jan - 23 Jan, 2025

      17 Feb - 20 Feb, 2025

      17 Mar - 20 Mar, 2025

      14 Apr - 17 Apr, 2025

      12 May - 15 May, 2025

      Price on Request
      Book Now
    • 4 Dagar

      20 Jan - 23 Jan, 2025

      17 Feb - 20 Feb, 2025

      17 Mar - 20 Mar, 2025

      14 Apr - 17 Apr, 2025

      12 May - 15 May, 2025

      Price on Request
      Book Now
    • 3 Dagar

      20 Jan - 22 Jan, 2025

      17 Feb - 19 Feb, 2025

      17 Mar - 19 Mar, 2025

      14 Apr - 16 Apr, 2025

      12 May - 14 May, 2025

      Price on Request
      Book Now
    • 2 Dagar

      20 Jan - 21 Jan, 2025

      17 Feb - 18 Feb, 2025

      17 Mar - 18 Mar, 2025

      14 Apr - 15 Apr, 2025

      12 May - 13 May, 2025

      Price on Request
      Book Now
    • 3 Dagar

      30 Dec - 1 Jan, 2025

      27 Jan - 29 Jan, 2025

      24 Feb - 26 Feb, 2025

      24 Mar - 26 Mar, 2025

      21 Apr - 23 Apr, 2025

      19 May - 21 May, 2025

      Price on Request
      Book Now
    • 5 Dagar

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      19 May - 23 May, 2025

      Price on Request
      Book Now
    • 3 Dagar

      30 Dec - 1 Jan, 2025

      27 Jan - 29 Jan, 2025

      24 Feb - 26 Feb, 2025

      24 Mar - 26 Mar, 2025

      21 Apr - 23 Apr, 2025

      19 May - 21 May, 2025

      Price on Request
      Book Now

    Know someone who´d be interested in this course?
    Let them know...

    Use the hashtag #InsoftLearning to talk about this course and find students like you on social media.