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Cisco-training

Insoft Services is een van de weinige aanbieders van opleidingen in EMEAR tot een volledige reeks van Cisco-certificering en gespecialiseerde technische opleiding aan te bieden.

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Cisco-certificering

Ervaar een blended learning-aanpak die het beste van door een instructeur geleide training en e-learning in eigen tempo combineert om u te helpen zich voor te bereiden op uw certificeringsexamen.

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Cisco Learning Credits

Cisco Learning Credits (CLCs) zijn prepaid trainingsvouchers die rechtstreeks bij Cisco worden ingewisseld en die het plannen van uw succes eenvoudiger maken bij de aankoop van Cisco-producten en -services.

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Cisco Continuing Education

Het Cisco Continuing Education Program biedt alle actieve certificeringshouders flexibele opties om opnieuw te certificeren door een verscheidenheid aan in aanmerking komende trainingsitems te voltooien.

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Cisco Digital Learning

Gecertificeerde medewerkers zijn GEWAARDEERDE activa. Verken de officiële Digital Learning Library van Cisco om uzelf te informeren via opgenomen sessies.

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Cisco Business Enablement

Het Cisco Business Enablement Partner Program richt zich op het aanscherpen van de zakelijke vaardigheden van Cisco Channel Partners en klanten.

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Cisco trainingscatalogus

Het Cisco Business Enablement Partner Program richt zich op het aanscherpen van de zakelijke vaardigheden van Cisco Channel Partners en klanten.

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Fortinet-certificering

Het Fortinet Network Security Expert (NSE) -programma is een training- en certificeringsprogramma op acht niveaus om ingenieurs van hun netwerkbeveiliging te leren voor Fortinet FW-vaardigheden en -ervaring.

Technische trainingen

Fortinet-training

Insoft is erkend als Fortinet Authorized Training Center op geselecteerde locaties in EMEA.

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Fortinet trainingscatalogus

Bekijk de volledige Fortinet trainingscatalogus. Het programma omvat een breed scala aan cursussen in eigen tempo en onder leiding van een instructeur.

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ATC Status

Bekijk onze ATC-status in geselecteerde landen in Europa.

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Fortinet Professionele Services

Wereldwijd erkend team van gecertificeerde experts helpt u een soepelere overgang te maken met onze vooraf gedefinieerde consultancy-, installatie- en migratiepakketten voor een breed scala aan Fortinet-producten.

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Microsoft-training

Insoft Services biedt Microsoft-trainingen in EMEAR. We bieden technische trainingen en certificeringscursussen van Microsoft aan die worden geleid door instructeurs van wereldklasse.

Technische cursussen

Extreme-training

Find all the Extreme Networks online and instructor led class room based calendar here.

Technische cursussen

Technische-certificering

We provide comprehensive curriculum of technical competency skills on the certification accomplishment.

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Extreme trainingscatalogus

Leer uitzonderlijke kennis en vaardigheden van Extreme Networks

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ATP accreditatie

Als geautoriseerde trainingspartner (ATP) zorgt Insoft Services ervoor dat u de hoogste onderwijsnormen krijgt die beschikbaar zijn.

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Services Oplossingen

Wij bieden innovatieve en geavanceerde ondersteuning bij het ontwerpen, implementeren en optimaliseren van IT-oplossingen.Ons klantenbestand omvat enkele van de grootste Telco's ter wereld.

Oplossingen

Wereldwijd erkend team van gecertificeerde experts helpt u een soepelere overgang te maken met onze vooraf gedefinieerde consultancy-, installatie- en migratiepakketten voor een breed scala aan Fortinet-producten.

Over ons

Insoft biedt geautoriseerde trainings- en consultancydiensten voor geselecteerde IP-leveranciers. Ontdek hoe we een revolutie teweegbrengen in de industrie.

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    • Microsoft Dynamics 365 Customer Service (MB-230T01-A)

    Enroll Now
    Duration
    4 Dagen
    Delivery
    (Online and onsite)
    Price
    Price Upon Request

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

    Overview

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

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