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Cisco-training
Insoft Services is een van de weinige aanbieders van opleidingen in EMEAR tot een volledige reeks van Cisco-certificering en gespecialiseerde technische opleiding aan te bieden.
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Cisco-certificering
Ervaar een blended learning-aanpak die het beste van door een instructeur geleide training en e-learning in eigen tempo combineert om u te helpen zich voor te bereiden op uw certificeringsexamen.
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Cisco Learning Credits
Cisco Learning Credits (CLCs) zijn prepaid trainingsvouchers die rechtstreeks bij Cisco worden ingewisseld en die het plannen van uw succes eenvoudiger maken bij de aankoop van Cisco-producten en -services.
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Cisco Continuing Education
Het Cisco Continuing Education Program biedt alle actieve certificeringshouders flexibele opties om opnieuw te certificeren door een verscheidenheid aan in aanmerking komende trainingsitems te voltooien.
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Cisco Digital Learning
Gecertificeerde medewerkers zijn GEWAARDEERDE activa. Verken de officiële Digital Learning Library van Cisco om uzelf te informeren via opgenomen sessies.
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Cisco Business Enablement
Het Cisco Business Enablement Partner Program richt zich op het aanscherpen van de zakelijke vaardigheden van Cisco Channel Partners en klanten.
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Cisco trainingscatalogus
Het Cisco Business Enablement Partner Program richt zich op het aanscherpen van de zakelijke vaardigheden van Cisco Channel Partners en klanten.
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Fortinet-certificering
Het Fortinet Network Security Expert (NSE) -programma is een training- en certificeringsprogramma op acht niveaus om ingenieurs van hun netwerkbeveiliging te leren voor Fortinet FW-vaardigheden en -ervaring.
Technische trainingen
Fortinet-training
Insoft is erkend als Fortinet Authorized Training Center op geselecteerde locaties in EMEA.
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Fortinet trainingscatalogus
Bekijk de volledige Fortinet trainingscatalogus. Het programma omvat een breed scala aan cursussen in eigen tempo en onder leiding van een instructeur.
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Fortinet Professionele Services
Wereldwijd erkend team van gecertificeerde experts helpt u een soepelere overgang te maken met onze vooraf gedefinieerde consultancy-, installatie- en migratiepakketten voor een breed scala aan Fortinet-producten.
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Microsoft-training
Insoft Services biedt Microsoft-trainingen in EMEAR. We bieden technische trainingen en certificeringscursussen van Microsoft aan die worden geleid door instructeurs van wereldklasse.
Technische cursussen
Extreme-training
Find all the Extreme Networks online and instructor led class room based calendar here.
Technische cursussen
Technische-certificering
We provide comprehensive curriculum of technical competency skills on the certification accomplishment.
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Extreme trainingscatalogus
Leer uitzonderlijke kennis en vaardigheden van Extreme Networks
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ATP accreditatie
Als geautoriseerde trainingspartner (ATP) zorgt Insoft Services ervoor dat u de hoogste onderwijsnormen krijgt die beschikbaar zijn.
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Services Oplossingen
Wij bieden innovatieve en geavanceerde ondersteuning bij het ontwerpen, implementeren en optimaliseren van IT-oplossingen.Ons klantenbestand omvat enkele van de grootste Telco's ter wereld.
Oplossingen
Wereldwijd erkend team van gecertificeerde experts helpt u een soepelere overgang te maken met onze vooraf gedefinieerde consultancy-, installatie- en migratiepakketten voor een breed scala aan Fortinet-producten.
Over ons
Insoft biedt geautoriseerde trainings- en consultancydiensten voor geselecteerde IP-leveranciers. Ontdek hoe we een revolutie teweegbrengen in de industrie.
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CCEF v1.0 - Understanding Cisco Contact Center Enterprise Foundations
Duration
1 Dag
Delivery (Online and onsite)
Price Price Upon Request
10 excl. VAT
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
This class will help you:
- Learn how to manage timely, disparate data using CCER as a reporting solution
- Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
- Understand the foundational components of Contact Center Enterprise solutions
After taking this course, you should be able to:
- Provide a high-level overview of the Cisco Contact Center portfolio
- List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
- Describe how calls flow through PCCE using appropriate terms and naming conventions
- Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
- Identify advanced features available within the PCCE solution
- Introduction to CCE
- Cisco Contact Center Basics
- Cisco Contact Center Fundamentals
- Functionality of PCCE Components
- Public Switched Telephone Network (PSTN) and Voice Gateways
- Cisco Unified Border Element (CUBE)
- Terms and Naming Conventions Used in CCE
- CCE Access Environment
- CCE Routing Configuration
- Access Tools Available in CCE
- Single Pane of Glass (SPOG)
- Cisco Intelligent Contact Management (ICM) Configuration Manager
- Discovering CCE Features Beyond Default
- Agent Management
- Agent Efficiency
Lab outline
- This class does not have any labs.
- Account and project managers
- Business liaisons
- Deployment engineers
- Managers overseeing CCE deployments
- Technical sales
To fully benefit from this course, you should have the following knowledge:
- Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
- Working knowledge of Unified Communications Manager and Voice Gateways
- Basic understanding of IP networks
Recommended Cisco offerings that may help you meet these prerequisites:
- CCNA®
- Understanding Cisco Foundation Collaborations (CLFNDU)
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
This class will help you:
- Learn how to manage timely, disparate data using CCER as a reporting solution
- Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
- Understand the foundational components of Contact Center Enterprise solutions
After taking this course, you should be able to:
- Provide a high-level overview of the Cisco Contact Center portfolio
- List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
- Describe how calls flow through PCCE using appropriate terms and naming conventions
- Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
- Identify advanced features available within the PCCE solution
- Introduction to CCE
- Cisco Contact Center Basics
- Cisco Contact Center Fundamentals
- Functionality of PCCE Components
- Public Switched Telephone Network (PSTN) and Voice Gateways
- Cisco Unified Border Element (CUBE)
- Terms and Naming Conventions Used in CCE
- CCE Access Environment
- CCE Routing Configuration
- Access Tools Available in CCE
- Single Pane of Glass (SPOG)
- Cisco Intelligent Contact Management (ICM) Configuration Manager
- Discovering CCE Features Beyond Default
- Agent Management
- Agent Efficiency
Lab outline
- This class does not have any labs.
- Account and project managers
- Business liaisons
- Deployment engineers
- Managers overseeing CCE deployments
- Technical sales
To fully benefit from this course, you should have the following knowledge:
- Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
- Working knowledge of Unified Communications Manager and Voice Gateways
- Basic understanding of IP networks
Recommended Cisco offerings that may help you meet these prerequisites:
- CCNA®
- Understanding Cisco Foundation Collaborations (CLFNDU)
Follow Up Courses
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1 Dag
30 Dec, 2024
27 Jan, 2025
24 Feb, 2025
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19 May, 2025
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3 Dagen
30 Dec - 1 Jan, 2025
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24 Feb - 26 Feb, 2025
24 Mar - 26 Mar, 2025
21 Apr - 23 Apr, 2025
19 May - 21 May, 2025
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