insoft

Cisco-opplæring

Insoft Services er en av få opplæringsleverandører i EMEAR som tilbyr hele spekteret av Cisco-sertifisering og spesialisert teknologiopplæring.

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Cisco Sertifisering

Opplev en blandet læringstilnærming som kombinerer det beste av instruktørledet opplæring og e-læring i eget tempo for å hjelpe deg med å forberede deg til sertifiseringseksamen.

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Cisco Learning Credits

Cisco Learning Credits (CLC) er forhåndsbetalte opplæringskuponger innløst direkte med Cisco som gjør planleggingen for suksessen din enklere når du kjøper Cisco-produkter og -tjenester.

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Etterutdanning

Cisco Continuing Education Program tilbyr alle aktive sertifiseringsinnehavere fleksible alternativer for å resertifisere ved å fullføre en rekke kvalifiserte opplæringselementer.

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Cisco Digital Learning

Sertifiserte ansatte er verdsatte eiendeler. Utforsk Ciscos offisielle digitale læringsbibliotek for å utdanne deg gjennom innspilte økter.

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Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på å skjerpe forretningsferdighetene til Cisco Channel Partners og kunder.

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Cisco opplæringskatalog

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Fortinet Sertifisering

Fortinet Network Security Expert (NSE)-programmet er et opplærings- og sertifiseringsprogram på åtte nivåer for å lære ingeniører om nettverkssikkerheten for Fortinet FW-ferdigheter og -erfaring.

Tekniske kurs

Fortinet-opplæring

Insoft er anerkjent som Fortinet Autorisert Opplæringssenter på utvalgte steder i EMEA.

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Fortinet opplæringskatalog

Utforsk et bredt utvalg av Fortinet Schedule på tvers av forskjellige land så vel som online kurs.

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ATC-status

Sjekk atc-statusen vår på tvers av utvalgte land i Europa.

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Pakker for Fortinet-tjenester

Insoft Services har utviklet en spesifikk løsning for å effektivisere og forenkle prosessen med å installere eller migrere til Fortinet-produkter.

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Microsoft-opplæring

Insoft Services gir Microsoft opplæring i EMEAR. Vi tilbyr Microsofts tekniske opplærings- og sertifiseringskurs som ledes av instruktører i verdensklasse.

Tekniske kurs

Extreme-opplæring

Lær eksepsjonell kunnskap og ferdigheter i ekstreme nettverk.

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Teknisk sertifisering

Vi tilbyr omfattende læreplan over tekniske kompetanseferdigheter om sertifiseringsprestasjonen.

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Extreme opplæringskatalog

Tekniske kurs

ATP-akkreditering

Som autorisert opplæringspartner (ATP) sørger Insoft Services for at du får de høyeste utdanningsstandardene som er tilgjengelige.

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Løsninger og tjenester

Vi tilbyr innovativ og avansert støtte for design, implementering og optimalisering av IT-løsninger. Vår kundebase inkluderer noen av de største Telcos globalt.

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Globalt anerkjent team av sertifiserte eksperter hjelper deg med å gjøre en jevnere overgang med våre forhåndsdefinerte konsulent-, installasjons- og migrasjonspakker for et bredt spekter av Fortinet-produkter.

Om oss

Insoft Tilbyr autoriserte opplærings- og konsulenttjenester for utvalgte IP-leverandører. Finn ut hvordan vi revolusjonerer bransjen.

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    • Microsoft Dynamics 365 Customer Service (MB-230T01-A)

    Enroll Now
    Duration
    4 Dager
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørsel

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

    Overview

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

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