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Etterutdanning

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Fortinet Sertifisering

Fortinet Network Security Expert (NSE)-programmet er et opplærings- og sertifiseringsprogram på åtte nivåer for å lære ingeniører om nettverkssikkerheten for Fortinet FW-ferdigheter og -erfaring.

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  • +47 23 96 21 03
  • CCEI v1.0 - Implementing Cisco Contact Center Enterprise

    Duration
    3 Dager
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørsel
      

    27 excl. VAT

    The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

    • Planning a Cisco Packaged Contact Center Enterprise Deployment
      • Packaged CCE Component Overview
      • Call Flows Review
    • Staging a Packaged CCE Deployment
      • PCCE Deployment Planning and System Design Specification
      • Software Compatibility and OS Requirements
    • Preparing CCE Software for Installation
      • General Considerations and System Requirements
      • Active Directory Considerations
    • Administering Security Certificates
      • Security Certificate Overview
      • Install and Configure Certificate Authority
    • Introducing the Packaged CCE Integration Wizard
      • PCCE Inventory and Service Accounts
      • Run the PCCE Wizard Adding a Site to Packaged CCE
    • Adding a Site to Packaged CCE
      • PCCE Remote Site Overview
      • Remote Site Security Certificate Considerations
    • Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
      • Compare Real Time vs. Live Data
      • Complete Cisco Unified Intelligence Center Integration
    • Personalizing the Packaged CCE Dial Plan
      • CCE Dial Plan Components
      • Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment
    • Configuring to Validate Deployment
      • Confirm Configuration Readiness
      • Cisco Unified Communications Manager Administration
    • Scripting for Packaged Contact Center Enterprise
      • Configure Script Editor
      • Use Microapps
    • Configuring Single Sign-On
      • SSO Overview
      • Configure SSO Prerequisites

    Lab Practice

    • Navigate CCE Discovery Architecture and Components
    • Explore ICM Configuration Tools
    • Observe Installed CCE Software
    • Navigate Certificate Store
    • Add a Remote Site to PCCE
    • Personalize Finesse Server
    • Configure Site Dial Plan
    • Verify Configuration Details for Final Testing
    • Build a Series of Test Scripts
    • Enable Single Sign-On
    • Deployment engineer
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
    • Understanding of IP networks
    • Strong understanding of Cisco Packaged Contact Center Enterprise functionality
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Working knowledge of Unified Communications Manager and Voice Gateways

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)

    The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

    • Planning a Cisco Packaged Contact Center Enterprise Deployment
      • Packaged CCE Component Overview
      • Call Flows Review
    • Staging a Packaged CCE Deployment
      • PCCE Deployment Planning and System Design Specification
      • Software Compatibility and OS Requirements
    • Preparing CCE Software for Installation
      • General Considerations and System Requirements
      • Active Directory Considerations
    • Administering Security Certificates
      • Security Certificate Overview
      • Install and Configure Certificate Authority
    • Introducing the Packaged CCE Integration Wizard
      • PCCE Inventory and Service Accounts
      • Run the PCCE Wizard Adding a Site to Packaged CCE
    • Adding a Site to Packaged CCE
      • PCCE Remote Site Overview
      • Remote Site Security Certificate Considerations
    • Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
      • Compare Real Time vs. Live Data
      • Complete Cisco Unified Intelligence Center Integration
    • Personalizing the Packaged CCE Dial Plan
      • CCE Dial Plan Components
      • Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment
    • Configuring to Validate Deployment
      • Confirm Configuration Readiness
      • Cisco Unified Communications Manager Administration
    • Scripting for Packaged Contact Center Enterprise
      • Configure Script Editor
      • Use Microapps
    • Configuring Single Sign-On
      • SSO Overview
      • Configure SSO Prerequisites

    Lab Practice

    • Navigate CCE Discovery Architecture and Components
    • Explore ICM Configuration Tools
    • Observe Installed CCE Software
    • Navigate Certificate Store
    • Add a Remote Site to PCCE
    • Personalize Finesse Server
    • Configure Site Dial Plan
    • Verify Configuration Details for Final Testing
    • Build a Series of Test Scripts
    • Enable Single Sign-On
    • Deployment engineer
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
    • Understanding of IP networks
    • Strong understanding of Cisco Packaged Contact Center Enterprise functionality
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Working knowledge of Unified Communications Manager and Voice Gateways

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)
      Datoer
    • ` 30 Mar - 1 Apr, 2026
    • ` 27 Apr - 29 Apr, 2026
    • ` 25 May - 27 May, 2026
    • ` 22 Jun - 24 Jun, 2026
    • ` 20 Jul - 22 Jul, 2026
    • ` 17 Aug - 19 Aug, 2026

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    • 5 Dager

      30 Mar - 3 Apr, 2026

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    • 4 Dager

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