• Describe the architecture, components and process flow of WSS
• Identify the steps to diagnose, troubleshoot and resolve a broad range of issues with WSS to include Access Methods, Authentication Means, Web and File Access, as well as Performance Issues

Module 1: Web Security Service Architecture, Components, Architecture and Integrations

• Understand the Troubleshooting Methodology
• Know the core components
• Comprehend the Architecture and Process flow
• Basic understanding of:
  • Cloud Firewall Service
  • Data Loss Prevention Integration
  • CloudSOC Integration
  • Web Isolation Integration

Module 2: WSS Corporate Access Methods

• Define problems with Corporate Access Methods
• Diagnose and Solve problems with Corporate Access Methods
• Results with Corporate Access Methods

Module 3: WSS Remote Access Methods

• Define problems with Remote Access Methods
• Diagnose and Solve problems with Remote Access Methods
• Results with Remote Access Methods

Module 4: WSS Authentication Means

• Define problems with Authentication Means
• Diagnose and Solve problems with Authentication Means
• Results with Authentication Means

Module 5: Website and File Access Issues

• Define Website and File Access Issues
• Diagnose and Solve Website and File Access Issues
• Results with Website and File Access Issues

Module 6: WSS Performance Issues

• Component, Architecture and Process Flow of WSS Internet Performance Issues
• Define problems with WSS Internet Performance Issues
• Diagnose Problems with WSS Internet Performance Issues
• Solving Problems with WSS Internet Performance Issues
• Results of Internet Performance Issues with WSS

Module 7: Key Points of Diagnostics and Troubleshooting

• Examining WSS Architecture, Components, and Integrations – Key Points
• Corporate Access Methods Module – Key Points
• Remote Access Methods Module – Key Points
• Authentication Means Module – Key Points
• Troubleshooting Website and File Access Issues – Key Points
• Troubleshooting Performance Issues – Key Points

• Either the Web Security Service Core Administration R1 course or the Web Security Service Planning, Implementation and Administration R1.1 course
• Symantec Diagnostic and Troubleshooting Methodology Course (eLearning – 15 min.)
• Internet protocols, authentication and network communications.