Formazione Cisco

Insoft Services è uno dei pochi fornitori di formazione in EMEAR a offrire una gamma completa di certificazione Cisco e formazione tecnologica specializzata.

Dettagli

Certificazioni Cisco

Sperimenta un approccio di apprendimento misto che combina il meglio della formazione con istruttore e dell'e-learning autogestito per aiutarti a prepararti per l'esame di certificazione.

Dettagli

Cisco Learning Credits

I Cisco Learning Credits (CLC) sono voucher di formazione prepagati riscattati direttamente con Cisco che semplificano la pianificazione del successo durante l'acquisto di prodotti e servizi Cisco.

Dettagli

Formazione Continua

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

Dettagli

Cisco Digital Learning

Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

Dettagli

Cisco Business Enablement

The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

Dettagli

Catalogo Cisco

Dettagli

Certificazioni Fortinet

Il programma Fortinet Network Security Expert (NSE) è un programma di formazione e certificazione di otto livelli per insegnare agli ingegneri la sicurezza della loro rete per le competenze e l'esperienza di Fortinet FW.

Dettagli

Corsi di formazione tecnica

Insoft è riconosciuto come Fortinet Authorized Training Center in sedi selezionate in tutta l'EMEA.

Corsi tecnici

Catalogo Fortinet

Esplora un'ampia varietà di programmi Fortinet in diversi paesi e corsi online.

Dettagli

Stato ATC

Controlla il nostro stato ATC in tutti i paesi selezionati in Europa.

Dettagli

Fortinet Servizi Professionale

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Dettagli

Catalogo Microsoft

Insoft Services fornisce formazione Microsoft in EMEAR. Offriamo corsi di formazione tecnica e certificazione Microsoft guidati da istruttori di livello mondiale.

Corsi tecnici

Corsi di formazione

Impara conoscenze e abilità eccezionali di Extreme Networks.Find all the Extreme Networks online and instructor led class room based calendar here.

Corsi tecnici

Certificazioni Extreme

Forniamo un curriculum completo di competenze tecniche sul conseguimento della certificazione.

Dettagli

Catalogo Extreme

Dettagli

Accreditamento ATP

In qualità di partner di formazione autorizzato (ATP), Insoft Services garantisce che tu riceva i più alti standard di istruzione disponibili.

Dettagli

Pacchetti di consulenza

Forniamo un supporto innovativo e avanzato per la progettazione, l'implementazione e l'ottimizzazione delle soluzioni IT.La nostra base di clienti comprende alcune delle più grandi telco a livello globale.

Soluzioni & Servizi

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Chi siamo

Insoft fornisce servizi di formazione e consulenza autorizzati per fornitori IP selezionati.Scopri come stiamo rivoluzionando il settore.

Dettagli
  • +39 02 8704 5199
  • Microsoft Dynamics 365 Customer Service (MB-230T01-A)

    Duration
    4 Giorni
    Delivery
    (Online e in loco)
    Price
    Prezzo su richiesta

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.  Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.  Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.  Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.  Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

      Programma
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