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Sperimenta un approccio di apprendimento misto che combina il meglio della formazione con istruttore e dell'e-learning autogestito per aiutarti a prepararti per l'esame di certificazione.

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Cisco Learning Credits

I Cisco Learning Credits (CLC) sono voucher di formazione prepagati riscattati direttamente con Cisco che semplificano la pianificazione del successo durante l'acquisto di prodotti e servizi Cisco.

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Formazione Continua

The Cisco Continuing Education Program offers all active certification holders flexible options to recertify by completing a variety of eligible training items.

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Certified employees are VALUED assets. Explore Cisco official Digital Learning Library to educate yourself through recorded sessions.

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The Cisco Business Enablement Partner Program focuses on sharpening the business skills of Cisco Channel Partners and customers.

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Certificazioni Fortinet

Il programma Fortinet Network Security Expert (NSE) è un programma di formazione e certificazione di otto livelli per insegnare agli ingegneri la sicurezza della loro rete per le competenze e l'esperienza di Fortinet FW.

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Insoft è riconosciuto come Fortinet Authorized Training Center in sedi selezionate in tutta l'EMEA.

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Esplora un'ampia varietà di programmi Fortinet in diversi paesi e corsi online.

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Controlla il nostro stato ATC in tutti i paesi selezionati in Europa.

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Fortinet Servizi Professionale

Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

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Catalogo Microsoft

Insoft Services fornisce formazione Microsoft in EMEAR. Offriamo corsi di formazione tecnica e certificazione Microsoft guidati da istruttori di livello mondiale.

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Corsi di formazione

Impara conoscenze e abilità eccezionali di Extreme Networks.Find all the Extreme Networks online and instructor led class room based calendar here.

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Certificazioni Extreme

Forniamo un curriculum completo di competenze tecniche sul conseguimento della certificazione.

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Catalogo Extreme

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Accreditamento ATP

In qualità di partner di formazione autorizzato (ATP), Insoft Services garantisce che tu riceva i più alti standard di istruzione disponibili.

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Pacchetti di consulenza

Forniamo un supporto innovativo e avanzato per la progettazione, l'implementazione e l'ottimizzazione delle soluzioni IT.La nostra base di clienti comprende alcune delle più grandi telco a livello globale.

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Il team riconosciuto a livello globale di esperti certificati ti aiuta a fare una transizione più fluida con i nostri pacchetti di consulenza, installazione e migrazione predefiniti per una vasta gamma di prodotti Fortinet.

Chi siamo

Insoft fornisce servizi di formazione e consulenza autorizzati per fornitori IP selezionati.Scopri come stiamo rivoluzionando il settore.

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  • +39 02 8704 5199
  • CCER v1.0 - Reporting Cisco Contact Center Enterprise

    Duration
    2 Giorni
    Delivery
    (Online e in loco)
    Price
    Prezzo su richiesta
      

    18 excl. VAT

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)

    The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

     

    This class will help you:

    • Consolidate disparate data into manageable, comprehensive reports
    • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

    After taking this course, you should be able to:

    • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
    • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
    • Discuss the functional attributes of the Cisco Unified Intelligence Center
    • Customize Cisco Unified Intelligence Center Reports and Views
    • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
    • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
    • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
    • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

     

    Lab outline

    • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
    • Working with Stock Reports
    • Working with Dashboards
    • Value Lists and Collections
    • Exploring Supervisor Defaults
    • Using Groups
    • Editing Report Views Pt 1 of 2
    • Editing Report Views Pt 2 of 2
    • Report Definitions and Drilldowns
    • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
    • Value Lists and Drilldowns
    • Administrators
    • Business liaisons
    • Deployment engineers
    • Managers overseeing CCE deployments

    To fully benefit from this course, you should have the following knowledge:

    • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
    • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
    • Experience administering Cisco Packaged Contact Center Enterprise

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Cisco Certified Network Associate (CCNA®)
    • Understanding Cisco Foundation Collaborations (CLFNDU)
      Programma
    • ` 2 Dec - 3 Dec, 2024
    • ` 30 Dec - 31 Dec, 2024
    • ` 27 Jan - 28 Jan, 2025
    • ` 24 Feb - 25 Feb, 2025
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    • ` 21 Apr - 22 Apr, 2025

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