The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 1 Jan, 2025
27 Jan - 29 Jan, 2025
24 Feb - 26 Feb, 2025
24 Mar - 26 Mar, 2025
21 Apr - 23 Apr, 2025
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30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
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21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
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21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 1 Jan, 2025
27 Jan - 29 Jan, 2025
24 Feb - 26 Feb, 2025
24 Mar - 26 Mar, 2025
21 Apr - 23 Apr, 2025
19 May - 21 May, 2025
30 Dec - 2 Jan, 2025
27 Jan - 30 Jan, 2025
24 Feb - 27 Feb, 2025
24 Mar - 27 Mar, 2025
21 Apr - 24 Apr, 2025
19 May - 22 May, 2025
30 Dec - 2 Jan, 2025
27 Jan - 30 Jan, 2025
24 Feb - 27 Feb, 2025
24 Mar - 27 Mar, 2025
21 Apr - 24 Apr, 2025
19 May - 22 May, 2025
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
19 May - 23 May, 2025