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CCEF v1.0 - Understanding Cisco Contact Center Enterprise Foundations

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Duration
1 Päivää
Delivery
(Online Ja Paikan päpällpä)
Price
Hinta pyynnöstä

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

  • Introduction to CCE
  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals
  • Functionality of PCCE Components
  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)
  • Terms and Naming Conventions Used in CCE
  • CCE Access Environment
  • CCE Routing Configuration
  • Access Tools Available in CCE
  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager
  • Discovering CCE Features Beyond Default
  • Agent Management
  • Agent Efficiency

Lab outline

  • This class does not have any labs.
  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

Recommended Cisco offerings that may help you meet these prerequisites:

  • CCNA®
  • Understanding Cisco Foundation Collaborations (CLFNDU)
Overview

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

  • Introduction to CCE
  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals
  • Functionality of PCCE Components
  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)
  • Terms and Naming Conventions Used in CCE
  • CCE Access Environment
  • CCE Routing Configuration
  • Access Tools Available in CCE
  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager
  • Discovering CCE Features Beyond Default
  • Agent Management
  • Agent Efficiency

Lab outline

  • This class does not have any labs.
  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

Recommended Cisco offerings that may help you meet these prerequisites:

  • CCNA®
  • Understanding Cisco Foundation Collaborations (CLFNDU)
    Päivämäärille
  • ` 2 Mar, 2026
  • ` 30 Mar, 2026
  • ` 27 Apr, 2026
  • ` 25 May, 2026
  • ` 22 Jun, 2026
  • ` 20 Jul, 2026

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