The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
30 Dec - 3 Jan, 2025
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30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
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21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
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30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
19 May - 23 May, 2025
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
19 May - 23 May, 2025