27 excl. VAT
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This class will help you:
After taking this course, you should be able to:
Lab Practice
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This class will help you:
After taking this course, you should be able to:
Lab Practice
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
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27 Jan - 31 Jan, 2025
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21 Apr - 25 Apr, 2025
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
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21 Apr - 25 Apr, 2025
2 Dec - 6 Dec, 2024
30 Dec - 3 Jan, 2025
27 Jan - 31 Jan, 2025
24 Feb - 28 Feb, 2025
24 Mar - 28 Mar, 2025
21 Apr - 25 Apr, 2025
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3 Feb - 6 Feb, 2025
3 Mar - 6 Mar, 2025
31 Mar - 3 Apr, 2025
28 Apr - 1 May, 2025
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3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025