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The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
This class will help you:
After taking this course, you should be able to:
Lab Exercises
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites:
23 Dec - 27 Dec, 2024
20 Jan - 24 Jan, 2025
17 Feb - 21 Feb, 2025
17 Mar - 21 Mar, 2025
14 Apr - 18 Apr, 2025
23 Dec - 24 Dec, 2024
20 Jan - 21 Jan, 2025
17 Feb - 18 Feb, 2025
17 Mar - 18 Mar, 2025
14 Apr - 15 Apr, 2025
2 Dec - 5 Dec, 2024
30 Dec - 2 Jan, 2025
27 Jan - 30 Jan, 2025
24 Feb - 27 Feb, 2025
24 Mar - 27 Mar, 2025
21 Apr - 24 Apr, 2025
23 Dec - 26 Dec, 2024
20 Jan - 23 Jan, 2025
17 Feb - 20 Feb, 2025
17 Mar - 20 Mar, 2025
14 Apr - 17 Apr, 2025
23 Dec - 26 Dec, 2024
20 Jan - 23 Jan, 2025
17 Feb - 20 Feb, 2025
17 Mar - 20 Mar, 2025
14 Apr - 17 Apr, 2025
23 Dec - 25 Dec, 2024
20 Jan - 22 Jan, 2025
17 Feb - 19 Feb, 2025
17 Mar - 19 Mar, 2025
14 Apr - 16 Apr, 2025
23 Dec - 24 Dec, 2024
20 Jan - 21 Jan, 2025
17 Feb - 18 Feb, 2025
17 Mar - 18 Mar, 2025
14 Apr - 15 Apr, 2025
2 Dec - 4 Dec, 2024
30 Dec - 1 Jan, 2025
27 Jan - 29 Jan, 2025
24 Feb - 26 Feb, 2025
24 Mar - 26 Mar, 2025
21 Apr - 23 Apr, 2025
9 Dec - 13 Dec, 2024
6 Jan - 10 Jan, 2025
3 Feb - 7 Feb, 2025
3 Mar - 7 Mar, 2025
31 Mar - 4 Apr, 2025
28 Apr - 2 May, 2025
2 Dec - 4 Dec, 2024
30 Dec - 1 Jan, 2025
27 Jan - 29 Jan, 2025
24 Feb - 26 Feb, 2025
24 Mar - 26 Mar, 2025
21 Apr - 23 Apr, 2025