• Identify the process flow between all DCSSA components
• Troubleshoot and change Management server and Unified Management Console (UMC) configurations
• Solve agent issues with special emphasis placed on communication, certificate issues, and agents or agent status not displaying in UMC.
• Tune and troubleshoot policies on Windows and Linux/Unix agents.
• Research and solve Server and Agent installation and upgrade issues

Module 1: Examining the SDCSSA Architecture and Components

• Describing the SDCSSA architecture
• Describing each component’s role
• Describing how components interact when performing common tasks
• Isolating SDCSSA components to troubleshoot

Module 2: Troubleshooting the Management Server

• Identify Management server core components and their roles
• Examine services and dependencies
• Identify and examine logs
• Identify and examine configuration, communication, and certificate issues
• Diagnose and troubleshoot management server changes

Module 3: Troubleshooting Management and UMC Consoles

• Identify core components
• Examine services and dependencies
• Research authentication issues
• Identify, examine, and troubleshoot configuration, communication, and certificate issues
• Examine the applying policy process

Module 4: Troubleshooting Agents

• Identifying Windows agent components
• Troubleshooting Windows agents
• Identifying Linux agent components
• Troubleshooting Linux agents

Module 5: Troubleshooting Prevention and Detection Policies

• Examine Prevention policy components
• Examine policy logs (local)
• Troubleshooting Prevention policies
• Examine Detection policy components
• Troubleshoot Detection policies
• Manage events
• Tune policies

Module 6: Troubleshooting Installations and Upgrades

• Locate installation and upgrade information
• Troubleshoot Management server installation and upgrades
• Troubleshoot Management Console installation and upgrades
• Troubleshoot Windows, Linux, and Unix Agent installation and upgrades

• You must have attended the Symantec Data Security Sever Advanced 6.x Administration R1 course or have one year of day-to-day experience maintaining an SDCSSA environment, which includes basic troubleshooting.
• Broadcom also recommends that you visit Symantec eLibrary and take the fifteen-minute introductory to Symantec Diagnostic and Troubleshooting Methodology course.