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Cisco træning

Insoft Services er en af de få uddannelsesudbydere i EMEAR, der tilbyder hele spektret af Cisco-certificering og specialiseret teknologiuddannelse.

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Cisco-certificeringer

Oplev en blandet læringsmetode, der kombinerer det bedste fra instruktørstyret træning og e-læring i eget tempo for at hjælpe dig med at forberede dig til din certificeringseksamen.

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Cisco Learning Credits

Cisco Learning Credits (CLCs) er forudbetalte træningskuponer, der indløses direkte med Cisco, og som gør det nemmere at planlægge din succes, når du køber Cisco-produkter og -tjenester.

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Cisco Efteruddannelse

Cisco Continuing Education Program tilbyder alle aktive certificeringsindehavere fleksible muligheder for at gencertificere ved at gennemføre en række kvalificerede træningselementer.

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Cisco Digital Learning

Certificerede medarbejdere er VÆRDSATTE aktiver. Udforsk Ciscos officielle digitale læringsbibliotek for at uddanne dig selv gennem optagede sessioner.

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Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på at skærpe Cisco Channel Partners og kunders forretningsmæssige færdigheder.

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Cisco kursuskatalog

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Fortinet-certificeringer

Fortinet Network Security Expert (NSE) -programmet er et otte-niveau uddannelses- og certificeringsprogram for at undervise ingeniører i deres netværkssikkerhed for Fortinet FW-færdigheder og erfaring.

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Fortinet træning

Insoft er anerkendt som Autoriseret Fortinet Training Center på udvalgte steder på tværs af EMEA.

Tekniske kurser

Fortinet kursuskatalog

Udforsk hele Fortinet-træningskataloget. Programmet omfatter en bred vifte af selvstændige og instruktørledede kurser.

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ATC-status

Tjek vores ATC-status på tværs af udvalgte lande i Europa.

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Fortinet Professionelle Services

Globalt anerkendte team af certificerede eksperter hjælper dig med at gøre en mere jævn overgang med vores foruddefinerede konsulent-, installations- og migreringspakker til en lang række Fortinet-produkter.

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Microsoft træning

Insoft Services tilbyder Microsoft-undervisning i EMEAR. Vi tilbyder Microsoft tekniske kurser og certificeringskurser, der ledes af instruktører i verdensklasse.

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Extreme træning

Find all the Extreme Networks online and instructor led class room based calendar here.

Tekniske kurser

Tekniske certificeringer

Vi leverer omfattende læseplan for tekniske kompetencefærdigheder på certificeringspræstationen.

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Extreme kursuskatalog

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ATP-akkreditering

Som autoriseret uddannelsespartner (ATP) sikrer Insoft Services, at du får de højeste uddannelsesstandarder, der findes.

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Løsninger og tjenester

Vi leverer innovativ og avanceret support til design, implementering og optimering af IT-løsninger. Vores kundebase omfatter nogle af de største Telcos globalt.

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Globalt anerkendte team af certificerede eksperter hjælper dig med at gøre en mere jævn overgang med vores foruddefinerede konsulent-, installations- og migreringspakker til en lang række Fortinet-produkter.

Om os

Insoft tilbyder autoriseret uddannelses- og konsulentbistand til udvalgte IP-leverandører. Få mere at vide om, hvordan vi revolutionerer branchen.

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    • Microsoft Dynamics 365 Customer Service (MB-230T01-A)

    Enroll Now
    Duration
    4 Dage
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørgsel

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

    Overview

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.　 Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.　 Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

     

    Associated Certification:

    • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    • Get started with Dynamics 365 Customer Service
    • Managing cases with Dynamics 365 Customer Service Hub
    • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
    • Create or update records automatically in Customer Service Hub
    • Get started with unified routing for Dynamics 365 Customer Service
    • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
    • Create knowledge management solutions in Dynamics 365 Customer Service
    • Use knowledge articles to resolve Dynamics 365 Customer Service cases
    • Create a survey project with Dynamics 365 Customer Voice
    • Create customer surveys with Dynamics 365 Customer Voice
    • Send Dynamics 365 Customer Voice surveys
    • Automate Dynamics 365 Customer Voice surveys with Power Automate
    • Set up Customer Service scheduling
    • Schedule services with Customer Service scheduling
    • Enhance agent productivity with Customer Service workspace
    • Create custom experiences for agents with agent experience profiles in Customer Service
    • Getting started with Omnichannel for Customer Service
    • Route and distribute work with unified routing in Dynamics 365 Customer Service
    • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
    • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
    • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
    • Get started with Customer Service Insights
    • Create visualizations for Dynamics 365 Customer Service
    • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
    • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
    • Create custom apps for Dynamics 365 Customer Service
    • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

    This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

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