After completion of the Data Centre Facilities Manager course the participant will be able to:

• Setup a data centre facilities operations team
• Manage and motivate your facilities management team
• Setup SLAs and manage them including liabilities, KPIs etc.
• Manage vendors and measure their performance
• Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
• Manage safety & statutory requirements
• Effectively and efficiently manage data centre operations
• Manage documents
• Setup equipment life cycle including testing
• Define data centre design limits and set-up and manage a proper capacity management plan
• Commission and decommission equipment IT cable management
• Manage the day-to-day data centre operations

The Data Centre Operations Team

• Leadership criteria and attributes
• How to set-up up an efficient and effective facility management operations team structure
• Defining roles, responsibilities and skill metrics
• Key Performance Objectives (KPO) and appraisals
• Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
• Training and assessments
• Shift management, scheduling and roster planning

Vendor Management

• Vendor selection and qualification
• Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
• Key considerations of a vendor agreement for services
• Performance measurement and reporting

Facilities Maintenance

• Maintenance options
• Main considerations for maintenance agreements
• The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
• Warranty pitfalls
• Service reports alignments with maintenance agreements
• Tiered maintenance considerations
• Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
• Managing on-site/off-sites spares and how to determine which spares to keep on-site

Managing Safety & Statutory Requirements

• Statutory and industry compliance/regulations
• Emergency response and safety policies and procedures
• PTW (Permit To Work) requirements and procedures
• General rules and regulations for the data centre
• Ergonomic workspace SOPs for a power outage, fire, bomb threat etc.

Service Level Agreement (SLA) Management

• Defining the data centre design limitations
• Defining measurement criteria and reporting
• Alignment of business SLA with vendor SLA
• Defining chance management procedure for installation and de-installation of new equipment
• Reporting and escalation management

Managing Physical Security

• Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
• SOP (Standard Operating Procedures) in managing day to day security access control, such as:
  • Entry/exit control and access management
  • Permit-To-Work (PTW) and contractor work in progress
  • Delivery of goods
  • Customer access
  • Etc.
• Effective patrols routing and how to ensure 24×7 vigilance
• Handling external threats; crisis/emergencies
• Security incident management

Managing Daily Data Centre Operations/Floor Management

• ITSM/ITIL (IT service management) in the data centre
• Shift hand-over requirements and procedures
• Asset and inventory management for hardware, software, spares, consumables, etc.
• Floor management procedures and duties such as rack space allocations, management of installers
• Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
• From truck to rack
• Handling of incoming equipment
• Inspection, unpacking and security procedures
• Staging procedure and requirements
• Equipment movement into the computer room
• Finishing up the installation
• De-installation/commissioning procedures

Capacity Management

• Defining the design limits of the data centre
• Setting up thresholds, monitoring and reporting
• Business review and future capacity planning
• Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

Cable Management

• Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
• Cabling specification & labelling based on ANSI/TIA-606 In-rack power and network cabling
• Labelling requirements
• Cabling/cable tray layout documentation

Data Centre Cleaning and Pest Control

• Types of pollution found in data centres such as H2S, air-particulates etc.
• Common causes of pollution in the data centre
• Standards, policies and techniques to reduce and clean up dust, pests and other pollution and disturbances

Data Centre Monitoring and Automation

• Data centre monitoring requirements
• Threshold setting and reporting requirements
• Notification and escalation requirements
• Automated 24hrs helpdesk ticketing systems
• Incident and customer complaint management & change management
• Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

Managing Documentations/Archives

• Document management standards
• Document management process requirements
• Minimum and desired design documentation set
• Operational management documents

Equipment Lifecycle Management

• Policies and procedures governing life cycle management
• Asset management including software and firmware
• Service situations
• Review, triggers and reporting
• Test life cycle

• The primary audience for this course is IT, Facilities or Data Centre Operations Professionals working in and around the Data Centre (representing both end-customers, service providers and/or facilitators);
• Professionals that are responsible for achieving and improving high-availability and manageability of the Data Centre, such as:
  • Data centre managers
  • Operations managers
  • Floor managers
  • Facility managers
  • Data centre engineers
  • Network engineers
  • System engineers
  • Data centre sales
  • Consultants

• Before attending this Data Centre Facilities Manager course, it is advisable that you have some experience in Data Centre operations although it is not required.
• It is highly recommended to attend the CDCP course before attending the CDFOM course.