Cisco træning

Insoft Services er en af de få uddannelsesudbydere i EMEAR, der tilbyder hele spektret af Cisco-certificering og specialiseret teknologiuddannelse.

Lær hvordan

Cisco-certificeringer

Oplev en blandet læringsmetode, der kombinerer det bedste fra instruktørstyret træning og e-læring i eget tempo for at hjælpe dig med at forberede dig til din certificeringseksamen.

Lær hvordan

Cisco Learning Credits

Cisco Learning Credits (CLCs) er forudbetalte træningskuponer, der indløses direkte med Cisco, og som gør det nemmere at planlægge din succes, når du køber Cisco-produkter og -tjenester.

Lær hvordan

Cisco Efteruddannelse

Cisco Continuing Education Program tilbyder alle aktive certificeringsindehavere fleksible muligheder for at gencertificere ved at gennemføre en række kvalificerede træningselementer.

Lær hvordan

Cisco Digital Learning

Certificerede medarbejdere er VÆRDSATTE aktiver. Udforsk Ciscos officielle digitale læringsbibliotek for at uddanne dig selv gennem optagede sessioner.

Lær hvordan

Cisco Business Enablement

Cisco Business Enablement Partner Program fokuserer på at skærpe Cisco Channel Partners og kunders forretningsmæssige færdigheder.

Lær hvordan

Cisco kursuskatalog

Lær hvordan

Fortinet-certificeringer

Fortinet Network Security Expert (NSE) -programmet er et otte-niveau uddannelses- og certificeringsprogram for at undervise ingeniører i deres netværkssikkerhed for Fortinet FW-færdigheder og erfaring.

Lær hvordan

Fortinet træning

Insoft er anerkendt som Autoriseret Fortinet Training Center på udvalgte steder på tværs af EMEA.

Tekniske kurser

Fortinet kursuskatalog

Udforsk hele Fortinet-træningskataloget. Programmet omfatter en bred vifte af selvstændige og instruktørledede kurser.

Lær hvordan

ATC-status

Tjek vores ATC-status på tværs af udvalgte lande i Europa.

Lær hvordan

Fortinet Professionelle Services

Globalt anerkendte team af certificerede eksperter hjælper dig med at gøre en mere jævn overgang med vores foruddefinerede konsulent-, installations- og migreringspakker til en lang række Fortinet-produkter.

Lær hvordan

Microsoft træning

Insoft Services tilbyder Microsoft-undervisning i EMEAR. Vi tilbyder Microsoft tekniske kurser og certificeringskurser, der ledes af instruktører i verdensklasse.

Tekniske kurser

Extreme træning

Find all the Extreme Networks online and instructor led class room based calendar here.

Tekniske kurser

Tekniske certificeringer

Vi leverer omfattende læseplan for tekniske kompetencefærdigheder på certificeringspræstationen.

Lær hvordan

Extreme kursuskatalog

Lær hvordan

ATP-akkreditering

Som autoriseret uddannelsespartner (ATP) sikrer Insoft Services, at du får de højeste uddannelsesstandarder, der findes.

Lær hvordan

Løsninger og tjenester

Vi leverer innovativ og avanceret support til design, implementering og optimering af IT-løsninger. Vores kundebase omfatter nogle af de største Telcos globalt.

Lær hvordan

Globalt anerkendte team af certificerede eksperter hjælper dig med at gøre en mere jævn overgang med vores foruddefinerede konsulent-, installations- og migreringspakker til en lang række Fortinet-produkter.

Om os

Insoft tilbyder autoriseret uddannelses- og konsulentbistand til udvalgte IP-leverandører. Få mere at vide om, hvordan vi revolutionerer branchen.

Lær hvordan
  • +45 32 70 99 90
  • CCET v1.0 - Troubleshooting Cisco Contact Center Enterprise

    Duration
    2 Dage
    Delivery
    (Online Og På stedet)
    Price
    Pris på forespørgsel
      

    18 excl. VAT

    The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

     

    This class will help you:

    • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
    • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

    After taking this course, you should be able to:

    • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
    • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
    • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
    • CCE Flows and Process Review
    • Troubleshooting and Support Methodology
    • PCCE Components
    • PCCE Call Flow Review
    • CCE Diagnostic Tools
    • Diagnostic Framework Suite
    • Run Analysis Manager
    • Run Unified System Command-Line Interface (CLI)
    • Troubleshooting CCE
    • Troubleshooting Certificates
    • Troubleshooting Cisco Finesse
    • Troubleshooting a PCCE Deployment

     

    Lab Exercises

    • Configure Access to Discovery Environment
    • Explore CCE Components
    • Explore Diagnostic Framework Suite
    • Analyze Peripheral Gateway (PG) Logs
    • Navigate Certificate Store
    • View Cisco Finesse Logs
    • Account manager
    • Deployment engineer
    • Deployment project manager
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
    • Strong understanding of IP networks
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
    • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Implementing Cisco Contact Center Enterprise (CCEI)

    The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

     

    This class will help you:

    • Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
    • Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

    After taking this course, you should be able to:

    • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
    • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
    • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
    • CCE Flows and Process Review
    • Troubleshooting and Support Methodology
    • PCCE Components
    • PCCE Call Flow Review
    • CCE Diagnostic Tools
    • Diagnostic Framework Suite
    • Run Analysis Manager
    • Run Unified System Command-Line Interface (CLI)
    • Troubleshooting CCE
    • Troubleshooting Certificates
    • Troubleshooting Cisco Finesse
    • Troubleshooting a PCCE Deployment

     

    Lab Exercises

    • Configure Access to Discovery Environment
    • Explore CCE Components
    • Explore Diagnostic Framework Suite
    • Analyze Peripheral Gateway (PG) Logs
    • Navigate Certificate Store
    • View Cisco Finesse Logs
    • Account manager
    • Deployment engineer
    • Deployment project manager
    • Sales engineer

    To fully benefit from this course, you should have the following knowledge:

    • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
    • Strong understanding of IP networks
    • Advanced experience administering of Cisco Packaged Contact Center Enterprise
    • Experience deploying Cisco Packaged Contact Center Enterprise
    • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

     

    Recommended Cisco offerings that may help you meet these prerequisites:

    • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
    • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
    • Understanding Cisco Collaboration Foundations (CLFNDU)
    • Implementing and Administering Cisco Solutions (CCNA®)
    • Administering Cisco Contact Center Enterprise (CCEA)
    • Administering Advanced Cisco Contact Center Enterprise (CCEAA)
    • Implementing Cisco Contact Center Enterprise (CCEI)
      Kommende datoer
    • ` 2 Dec - 3 Dec, 2024
    • ` 30 Dec - 31 Dec, 2024
    • ` 27 Jan - 28 Jan, 2025
    • ` 24 Feb - 25 Feb, 2025
    • ` 24 Mar - 25 Mar, 2025
    • ` 21 Apr - 22 Apr, 2025

    Follow Up Courses

    Filtrer
    • 5 Dage

      2 Dec - 6 Dec, 2024

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      Price on Request
      Book Now
    • 3 Dage

      9 Dec - 11 Dec, 2024

      6 Jan - 8 Jan, 2025

      3 Feb - 5 Feb, 2025

      3 Mar - 5 Mar, 2025

      31 Mar - 2 Apr, 2025

      28 Apr - 30 Apr, 2025

      Price on Request
      Book Now
    • 5 Dage

      2 Dec - 6 Dec, 2024

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      Price on Request
      Book Now
    • 5 Dage

      2 Dec - 6 Dec, 2024

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      Price on Request
      Book Now
    • 3 Dage

      9 Dec - 11 Dec, 2024

      6 Jan - 8 Jan, 2025

      3 Feb - 5 Feb, 2025

      3 Mar - 5 Mar, 2025

      31 Mar - 2 Apr, 2025

      28 Apr - 30 Apr, 2025

      Price on Request
      Book Now
    • 4 Dage

      2 Dec - 5 Dec, 2024

      30 Dec - 2 Jan, 2025

      27 Jan - 30 Jan, 2025

      24 Feb - 27 Feb, 2025

      24 Mar - 27 Mar, 2025

      21 Apr - 24 Apr, 2025

      Price on Request
      Book Now
    • 4 Dage

      2 Dec - 5 Dec, 2024

      30 Dec - 2 Jan, 2025

      27 Jan - 30 Jan, 2025

      24 Feb - 27 Feb, 2025

      24 Mar - 27 Mar, 2025

      21 Apr - 24 Apr, 2025

      Price on Request
      Book Now
    • 5 Dage

      2 Dec - 6 Dec, 2024

      30 Dec - 3 Jan, 2025

      27 Jan - 31 Jan, 2025

      24 Feb - 28 Feb, 2025

      24 Mar - 28 Mar, 2025

      21 Apr - 25 Apr, 2025

      Price on Request
      Book Now
    • 5 Dage

      9 Dec - 13 Dec, 2024

      6 Jan - 10 Jan, 2025

      3 Feb - 7 Feb, 2025

      3 Mar - 7 Mar, 2025

      31 Mar - 4 Apr, 2025

      28 Apr - 2 May, 2025

      Price on Request
      Book Now
    • 5 Dage

      9 Dec - 13 Dec, 2024

      6 Jan - 10 Jan, 2025

      3 Feb - 7 Feb, 2025

      3 Mar - 7 Mar, 2025

      31 Mar - 4 Apr, 2025

      28 Apr - 2 May, 2025

      Price on Request
      Book Now

    Know someone who´d be interested in this course?
    Let them know...

    Use the hashtag #InsoftLearning to talk about this course and find students like you on social media.